Ahmad Afiq Email & Phone Number

Malaysia

Shah Alam, Selangor, Malaysia

1. CSI INTERFUSION SDN BHD ( P R E S E N T )2 . HUAWEI TECHNOLOGIES SDN BHD ( C O N T R A C T - 4 M O N T H S ) DIGI BASED IN SUBANG HITECH, SHAH ALAM.Configuration Management – to perform complex operational tasks, service request fulfillment, plan & assist inmarketing service request, work with vendor & internal business unit (Product, Rate Plan, Offer, Tariff configuration,Roaming Configuration)Preventive Maintenance – To execute configuration audit based on product matrix given periodically. Participate andsupport audit activities; execute preventive/corrective measures based on the audit resultsDeliver services & deliverables according to SLA, ensure full compliance to company policiesEnsure systems are fully operational after any changes / activity in systemsKPI monitoring, end to end risk (impact analysis)

Shah Alam, Selangor, Malaysia

HUAWEI TECHNOLOGIES SDN BHDDIGI BASED IN SUBANG HITECH, SHAH ALAM.24/7 network support, identify and resolving issues tickets / events, monitoring network, remote support.First level and 2nd troubleshooting and escalation of persistent critical issues to back-office and highermanagement.Gathering statistical performance data from run-time system, receiving complaints from Customer services andinvestigating those complaints.Handling problems related to overcharging of outgoing calls/SMS/data, working closely with 2nd level supportteams for service requests and change request to be carried out on system.

Semarak, Federal Territory Of Kuala Lumpur, Malaysia

HUAWEI TECHNOLOGIES SDN BHD (Contract)CELCOM BASED IN JALAN SEMARAK, K LMonitoring IT environment; identify trouble and performance issue on time, push trouble resolutionCoordinate monitoring of event/alarm generation in IT environmentIdentify incidents/trouble of performance issue, create tickets and monitor the ticket statusMaintain the filtering and correlation rules in monitoring systemGenerate event/alarm report on daily, weekly and monthly baseGenerate system performance of report for capacity managementMonitoring system available, generate system availability report.

Shah Alam, Selangor, Malaysia

Support for SEM (staff) - Provide installation equipment, commissioning and field support for Computer andNetworking - Maintain and assemble desktop, laptop, server, printer and all hardware/ software.- Troubleshoot all hardware /software.- Install Antivirus for user using McAfee.- Backup user's files.- Configure network printer.- Configure network, troubleshoot network.- SAP Server @ HDD malfunctionhandling - SAP Server and APCWEB Backup tape replacement- Maintenance Agreement Renewal @ Firewall, Homepage, PABX, Safeboot, Antivirus, APC UPS SU3000VA, SAPOSS and SEM-APCWEB server

Bachelor (Hons) Of Engineering Technology In Networking Systems, System, Networking, And Lan/Wan Management/Manager

Diploma Of Engineering Technology In Computer And Networking, System, Networking, And Lan/Wan Management/Manager