Automotive Service Advisor
- Formulated and implemented a sales strategy, yielding remarkable results by surpassing KPIs for service plans in June (160%), July (130%), and December (130%).- Presented a proposal for a courtesy car system and successfully implementing it to streamline processes which resulted in a smoother experience for customers on the day of appointment.- Showcased proficient negotiation skills in successfully securing upselling repairs, resulting in a notable £6,017.50 labour charge for a single job.- Cooperated with senior technician to implement a comprehensive diagnostic checklist to optimise the efficiency of identifying and processing stolen vehicles, resulting in reduced diagnostic time and facilitating streamlined standardized hours claims for insurance purposes.- Crafted a daily tracking sheet to systematically monitor vehicle progress, enhancing the ability to anticipate work completion and effectively manage customer expectations.- Conducted follow-up calls to gather constructive feedback, emphasizing the significance of upcoming surveys to be completed by clients. This valuable feedback was then relayed to the management team and reflected in positive ratings from customers.
