Afiq Danial Nor Azaman Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

As a Technical Support Specialist at Xsolla, I provide expert technical assistance to clients and internal teams to ensure the seamless functionality of our platform. My responsibilities include managing LDAP configurations for secure user access, creating and managing Google Workspace accounts, and utilizing OKTA for streamlined identity and access management. I also troubleshoot Cloudflare VPN issues to ensure reliable connectivity and security for our users.In addition to support tasks, I serve as the admin for MS365 and Loom, overseeing user management, system configurations, and workflow optimizations to support business operations. I am highly experienced with JIRA, using it to track, prioritize, and resolve technical issues efficiently. Leveraging Postman API, I test and debug integrations to maintain system reliability and enhance client experiences.By staying well-versed in Xsolla’s suite of products, I deliver tailored solutions that meet the needs of both technical and non-technical stakeholders. My focus on clear communication, problem-solving, and continuous improvement allows me to ensure high levels of client satisfaction and operational success in a fast-paced environment.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In my role as a Senior Executive, I oversee the procurement of laptops and peripherals for digital entities like MOVE, Teleport, and ATC India, collaborating closely with vendors to evaluate products and negotiate contracts. Leading a team of 8 desktop support technicians, I ensure task delegation, comprehensive training, and efficient scheduling for seamless coverage across domestic and international stations.I actively contribute to IT projects, providing expertise in planning and execution, while also serving as an escalation point for complex issues, fostering collaboration among IT teams. Delivering advanced technical support to end-users, I manage desktop configurations for security compliance, conduct user training, and maintain meticulous documentation for procedures and troubleshooting. Through diligent asset stock management, I ensure accurate inventory control, facilitating the smooth continuity of operations. My experience showcases proactive leadership, strategic planning, and technical proficiency, essential for driving AirAsia's technological advancement.

Sepang, Selangor, Malaysia

As the primary desktop support specialist for AirAsia Superapp and its subsidiaries, including AirAsia Food, AirAsia Ride, Ikhlas, and AirAsia Academy, I've been entrusted with managing IT assets and providing comprehensive technical assistance. This role involves addressing a diverse array of support requests and tickets, ensuring smooth operations across various IT functions within the non-airline business sector. Alongside this, I've taken charge of asset management for AirAsia Superapp and all subsidiary companies, guaranteeing optimal utilization and maintenance of IT resources.Moreover, my consistent engagement with top management and stakeholders has facilitated the provision of ongoing advice and solutions concerning IT strategy and operations. This collaborative approach has fostered effective decision-making and alignment of IT initiatives with overarching business objectives. Through my dedication to resolving technical issues and offering strategic guidance, I've contributed to the seamless functioning and advancement of IT services within the AirAsia Superapp ecosystem and its associated entities.

Petaling Jaya, Selangor, Malaysia

Over the span of two years, I've efficiently processed hundreds of support requests encompassing a diverse array of hardware and software issues. My responsibilities included managing user profiles, group policies, and access permissions through Active Directory, as well as overseeing email server operations on Microsoft Exchange. I diligently monitored network and wireless service stability to ensure seamless operation. Additionally, I installed, configured, and maintained LANs, WANs, and Internet systems while also managing Virtual Machines using Virtualbox and VMware. My role extended to managing data backups and disaster recovery operations, contributing to the overall efficiency and reliability of the company's IT infrastructure.

Diploma, System, Networking, And Lan/Wan Management/Manager

Sijil Pelajaran Malaysia, Sciene

Activities and Societies: Old Putera Delta CompanyAttended RMC for 2 years, went thorugh military trainings & graduated as Old Putera.