Afiq Rashdan Email & Phone Number

Kuala Lumpur, MY

Malaysia

- Oversee day-to-day operations- Manage escalations with both carriers and customers- Monitor import and export process shipments including customs and transportation protocols- Facilitate prompt issue resolution and address customer service complaints- Timely forward suggested corrective actions or issues needing additional attention to the Logistics.

Malaysia

Handling all the problematic shipments in HUB, including damages, return, no AWB, re-route, hold, repack, dispose and resellTo arrange and manage the operation of inbound and outbound in order its running smoothly.Managing outsource and staff headcounts for an efficient operation and cost saving.A decision maker if HUB manager is not.

Petaling Jaya, Selangor, Malaysia

- Making sure all the operations working smoothly and follow SOP - Conduct weekly meeting to review their performance and improve our service- Assist all outlets in Selangor south if they got any issue regarding system and operation flow- Planning and create a new strategy to improve our delivery service- Preparing report to operation manager- Investigate.

Petaling Jaya, Selangor, Malaysia

- Making sure that all shipments are delivered smoothly. Thus, the customer satisfaction upon receive the shipment.- Handling all the complaint and claim, such as preparing a claim form, investigate any special cases, presenting a better idea on how to make a better service.- Responsible on monitoring huge VIP company such as SF Express,Lazada and Shopee..

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- To collect an outstanding payments from customer regardin Easy Personal Loan- To monitor customer account that still in pending list- Handling any special cases, mainly deceased- Assist customer on all things that related to Easy Personal Loan- Reaching customer to notify them about their outstanding through call and SMS- Make sure that we reach the.

Shah Alam, Selangor, Malaysia

 To assist Logistic Manager in day to day operation To assist in monitoring status of fleet on operation through Astrata system Maintaining and updating order tracking, timesheet logs and other driver information To assist Local Logistics/Operations Mgmt.team with the implementation of Distribution Process Optimization including writing and reviewing.