Afira Asfari Email & Phone Number

Malaysia

Malaysia

Specialized in Corporate Solutions,Education Savings Plan,Medical Insurance,Wealth Protection

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Velocity

Pre-Opening Hospital Team for Sunway Medical Centre Velocity with total 240 license bed.Managing operation in few areas such as Accident &Emergency,Admission (In Patient/Daycare), Radiology, Discharge and Credit Control. Champion for CKAP's inspection. Setting up HIS-Origin (HOSPITAL INFORMATION SYSTEM) and work closely with another department such as Finance, Nursing, Radiology and other department. All test conducted during system dry run test will be review and corrective action is taken to ensure operations from various department runs well.Introducing communication handbook for all areas in Business Office to ensure promotions, news is reach to all staff.Attend to complaints, inquiries and ensure all are attended to promptly, efficiently and courteously, update relevant department on the cause, corrective action taken. Reduce patient’s waiting time for admission and registration and monitor staff carry out duties with define policies and procedures.Assisting credit control by follow up on self-pay report, insurance report and by ensure outstanding payment received on time. Assisting staff when they encountered difficulties with patient or daily task. Constant study on improvising current workflow for Admission,Discharge, Accident &Emergency and OPD to avoid duplication of work. Collaborate with another department to produce lean and efficient work flow.Ensure tools and other equipment are at good condition in order to avoid work disruptions.Determine number of staff needed during stipulated time accordance to volume of customerCollaborate work flow with DNA on duty on bed room assignment.To ensure designated room ready at ample time.Conduct orientation with new consultants to ensure they aware on admission and insurance process.Experience in handling emergency repatriation and evacuation,list of patients such as from Diego Garcia,Singapore.From places of origin until patient warded to the hospital.

Subang Jaya, Selangor, Malaysia

Managing Business Office specifically Admission and Discharge Area with total beds 633.Experience in handling numerous of insurance for patient locally and international such AIA,Prudential,Great Eastern,BUPA,International SOS,CIGNA,Fullerton,AIG and many moreTo ensure smooth daily admission and discharge operations are smooth and meet the Turn Around Time.This to ensure room ready to cater for next patient.Key person for Robotic and Bariatric Admission as special arrangement needed.Financial counselling rendered to patient upon admission to ensure patient is fully aware on estimation cost for each procedure.This to minimise bad debt for hospital.Key person for yearly estimation cost under 10 disciplines namely a Orthopedic,Urology, Neurology,General Procedures,and more.Attend to complaints, inquiries and ensure all are attended to promptly, efficiently and courteously, update relevant department on the cause, corrective action taken. Responsible to ensure Hospital product knowledge for staff is up to date and ensure service delivered meet customer expectations by continuous conducting training for staff.Worked closely with insurance provider in order to check patient benefits entitlement,any inquiries related to medical history which include corporate clients.Worked closely with housekeeping department and bed board to ensure clean room available at designated time and speed the admission and discharge processed.Communicate and worked closely with Concierge area to ensure patient reach to the specific destination such as laboratory and radiology within designated period.Rendered TLC (Tender,Loving,Care) service for all patients include VIP’s.

Kuala Lumpur, Malaysia

Golden Triangle,Kuala Lumpur

As the Assistant Front Office Manager, act as the bridge between the front and the back office. While coordinating the operation, require to ensure that all guests experience a fantastic stay-Customer Satisfaction (Guest Feedback, Social Media Review)-Problem Solving, Staff Training, Team Leading-Develops high quality relationships with guests throughout their stay-Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.-Ensures that the pricing policy and internal audit procedures are duly applied.-Involved in recruitment of new team members for front office.-Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.-Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events-Have a good knowledge of all systems and standard operating procedures of front office.-Work closely with Sales To maximize room sales in OTA's allotment-Monitor rooms allotment in OTA's-Reconcilations OTA's monthly commision-Pre Opening Team for The Kuala Lumpur Journal

Managing front office operations including reception to ensure compliance to procedures and policies for the highest standard of service and guest satisfaction.As a representative for Hotel Manager and Front Office ManagerMonitoring opening and closing status to maximize company room revenue and clearly demonstrate yield management.Ensuring budget compliance and cost effectiveness at the front desk.Handling complaints and reviewing compliments from the guests.Reviewing logbooks daily and monitoring all activities.Collaborating with engineering and housekeeping staff to ensure that guests get the best hotel experience in regards to room status.Training and supervising all front desk staff.Participating in morning briefings, organizing afternoon hand-over and disseminating information to reception.Assisting the security department to investigate safety and security of the hotel(incidents of thefts or ransack that may occur, occupational health and safety.Perform Night Manager Duties, Prepare Manager & Daily Reports during nightshift. (Occupancy, Average Room Rate, Room Forecasts and Statistics)Interviewal potential candidates for new recruitmentMonitoring PM's dailly and weekly basis.

Responsible for establishing and maintaining mutual understanding and goodwill between internal and external staff.Assist departmental staff and staff from other departments in providing efficient services to the guest.Provide information to guest about places of interests, places to dine in, assisting them whenever necessary.Conducting Hotel Inspection for Travel Agents and FAM Trip.Handling guest complaint and provide feedback to the management.Perform Night Manager Duties, Prepare Manager & Daily Reports during nightshift. (Occupancy, Average Room Rate, Room Forecasts and Statistics).Handling night angels.Handling VIP's during stay.Assisting for express check in and express check out.Up selling hotel products such as promote in house restaurants to gain revenues.

Kuala Lumpur, Malaysia

YTL Travel CentreAssisting for world wide reservations for YTL Resorts through fax, emails, phone calls and web reservations (SLH, Agoda, Wotif and etc)Responsible for FIT Booking and Travel Agents.Perform weekly room revenue forecast for YTL Resorts (Tanjung Jara Resort,Pangkor Laut Resort,Cameron Highland Resort &The Majestic Malacca).Identify of VIP's Guest and Repeated Guests to all resorts and advise the resort site.Achieving weekly forecast room target.Housekeeping.Plan and organize the daily operations of the department.Liase closely with security for lost and found items.Inspect VIP arrival rooms, ensuring necessary amenities placed in VIP Room.Advise management of most serious complaints and unusual incidents.To assist in control of issuance of master key.Ensure the cleanliness of surroundings hotel, and rectified the defects.Daily routine checks on rooms and public area at specific times.Front Office ( Concierge & Customer Recognition Officer)Responsible for Daily Arrivals of VIP's. Type of VIP's are diffrentiate by numerical code. For example a) VIP 1- YTL Platinum Plus Member b)VIP 2-Royalties/Prime Minister c)VIP 3- Managing Director & Chairman.Inspect room for VIP arrivals and placed necessary amenities.Personal butler to VIP's upon requestResponsible for express check in and check out for the VIP's.Assisting for arranging transportation require by guests. For example, limo service, ERL to KLIA and flight reservations.Assisting for places of interests in KL.Assisting for safe deposit box.Represent management and act as a trouble shooter especially in guest and staff relations.To be well versed with hotel policies and procedures concerning luggage handling, transportation, sight seeing, housekeeping procedures, restaurant, credit and finance, safety and coordination of emergency plans.