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Agniva Das Email & Phone Number

Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela at WittyProf Academic LLP

Location: Hyderabad, Telangana, India 4 work roles 2 schools

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✓ Verified August 2026 3 data sources Profile completeness 100%

Current company

WittyProf Academic LLP

Role

Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela

Location

Hyderabad, Telangana, India

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Agniva Das is listed as Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela at WittyProf Academic LLP, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Agniva Das.

Agniva Das previously worked as Senior Client Operations Manager at Wittyprof Academic Llp and Manager - Customer Success Operations at Signzy. Agniva Das holds Pgp Mba, Finance, General, 3.32 / 4 from Indian Institute Of Management Nagpur.

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WittyProf Academic LLP

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Profile bio

About Agniva Das

Experienced Strategic Operations Manager with over six years of expertise in Business Process Excellence and Customer Experience/Success Operations. My career spans multiple domains and industries, where I have consistently optimized business processes to enhance efficiency, drive customer satisfaction, and contribute to business growth.In my current role as a Senior Operations Manager at WittyProf Academic LLP, I have successfully implemented processes that improved collections and client dispute resolution, resulting in a 16% increase in the top line. My analytical skills have enabled me to enhance retention metrics and improve client onboarding through cohort analysis.Previously, at Signzy Technologies, I led a team of 25 customer support representatives, improving issue resolution turnaround time by 64% and customer satisfaction by 15 percentage points. I developed comprehensive customer success metrics and designed Quarterly Business Reviews (QBRs) to further enhance client satisfaction.At Tracxn Technologies, I focused on client request resolution and team retention, implementing key changes to the SaaS platform based on client feedback. My ability to handle high volumes of customer inquiries and resolve issues promptly has been a significant asset in all my roles.With an MBA in Finance & Marketing from IIM Nagpur and a BTech in Electrical Engineering from NIT Rourkela, I combine strong technical and analytical skills with strategic business acumen. My educational background has provided me with a solid foundation in financial analysis, strategic planning, and market research.Key Skills:Process ImprovementCustomer Success ManagementTeam LeadershipStrategic PlanningData AnalysisClient RetentionOperational EfficiencyCustomer Relationship Management (CRM)I am passionate about leveraging my skills to drive operational excellence and enhance customer experiences. Let's connect and explore how we can collaborate to achieve business success!Feel free to reach out to me here on LinkedIn, call me at +91 8249426295 or +91 8984843730 or you can always reach out to me via email at agnivadas009@gmail.com and p18agniva@iimnagpur.ac.in

Listed skills include Microsoft Office, English, Matlab, Teamwork, and 30 others.

Current workplace

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Wittyprof Academic Llp

Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela

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4 roles

Agniva Das work experience

A career timeline built from the work history available for this profile.

Senior Client Operations Manager

Current

Wittyprof Academic Llp

Kolkata, West Bengal, India

1. Revenue Growth: Developed and implemented SOPs to improve client MRR and LTV.2. Retention Metrics Optimization: Analyzed and enhanced retention metrics, ensuring accurate tracking and reporting to improve student and professional course adoption.3. Onboarding Enhancement: Established best practices to refine the onboarding process, boosting retention rates and enhancing the learning experience for students and young professionals.4. Operational Efficiency: Streamlined operational processes, resulting in increased efficiency and higher customer satisfaction for our upskilling programs.5. Customer Success Initiatives: Led strategic initiatives to support business growth and operational excellence, focusing on enhancing overall customer success and satisfaction with our educational offerings.

Oct 2023 - Present

Manager - Customer Success Operations

Signzy

Mumbai, Maharashtra, India

1. Team Leadership: Managed a team of 25 customer support reps, improving issue resolution turnaround time by 64% and customer satisfaction by 15 percentage points.2. CS Metrics Development: Developed and implemented customer success metrics to track retention and adoption.3. QBR Implementation: Designed Quarterly Business Reviews (QBRs) to enhance client satisfaction and engagement.4. Customer Feedback: Utilized customer feedback to improve service delivery and support processes.5. Performance Improvement: Led initiatives to enhance team performance and operational efficiency.

Apr 2022 - Oct 2023

Senior Account Executive

Hcl Technologies

Mumbai, Maharashtra, India

1. Collections Improvement: Enhanced client relationships, leading to an 18% improvement in collections.2. Revenue Reporting: Established real-time reporting of revenue metrics through data-collection automation.3. Business Planning: Developed a business plan contributing to a doubling of revenue growth.4. Process Automation: Implemented automated processes to improve operational efficiency.5. Client Relationship Management: Strengthened client relationships to drive business growth and satisfaction.

Jul 2020 - Apr 2022

Manager - Business Process, Compliance And Growth

Phoenix Robotix

Odisha, India

1) Go-to-Market Strategy: Developed and implemented sales and marketing processes, achieving a company valuation of $5 million in 2 years.2) Financial Systems Development: Established financial systems and compliance standards to support business growth.3) Product-Market Fit: Improved product-market fit through extensive primary research and pain-point analysis.4) Operational Coordination: Coordinated business operations to ensure compliance and growth.5) Stakeholder Engagement: Engaged with stakeholders to drive strategic initiatives and business success.

Jan 2015 - Jul 2017

2 education records

Agniva Das education

Pgp Mba, Finance, General, 3.32 / 4

Indian Institute Of Management Nagpur

Activities and Societies: 1) E-Cell IIM Nagpur - Assisted in D2C event design, planning, and invitee management. 2) IIMN Toastmasters.

B.Tech, Electrical Engineering, 7 / 10

National Institute Of Technology, Rourkela

Activities and Societies: 1) Won the first place in Table Tennis and Essay competitions. 2) Participated in volunteer work for the nearby.

FAQ

Frequently asked questions about Agniva Das

Quick answers generated from the profile data available on this page.

What company does Agniva Das work for?

Agniva Das works for WittyProf Academic LLP.

What is Agniva Das's role at WittyProf Academic LLP?

Agniva Das is listed as Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela at WittyProf Academic LLP.

Where is Agniva Das based?

Agniva Das is based in Hyderabad, Telangana, India while working with WittyProf Academic LLP.

What companies has Agniva Das worked for?

Agniva Das has worked for Wittyprof Academic Llp, Signzy, Hcl Technologies, and Phoenix Robotix.

How can I contact Agniva Das?

You can use AeroLeads to view verified contact signals for Agniva Das at WittyProf Academic LLP, including work email, phone, and LinkedIn data when available.

What schools did Agniva Das attend?

Agniva Das holds Pgp Mba, Finance, General, 3.32 / 4 from Indian Institute Of Management Nagpur.

What skills is Agniva Das known for?

Agniva Das is listed with skills including Microsoft Office, English, Matlab, Teamwork, Autocad, Research, Customer Service, and Poetry.

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