Agniva Das Email and Phone Number
Experienced Strategic Operations Manager with over six years of expertise in Business Process Excellence and Customer Experience/Success Operations. My career spans multiple domains and industries, where I have consistently optimized business processes to enhance efficiency, drive customer satisfaction, and contribute to business growth.In my current role as a Senior Operations Manager at WittyProf Academic LLP, I have successfully implemented processes that improved collections and client dispute resolution, resulting in a 16% increase in the top line. My analytical skills have enabled me to enhance retention metrics and improve client onboarding through cohort analysis.Previously, at Signzy Technologies, I led a team of 25 customer support representatives, improving issue resolution turnaround time by 64% and customer satisfaction by 15 percentage points. I developed comprehensive customer success metrics and designed Quarterly Business Reviews (QBRs) to further enhance client satisfaction.At Tracxn Technologies, I focused on client request resolution and team retention, implementing key changes to the SaaS platform based on client feedback. My ability to handle high volumes of customer inquiries and resolve issues promptly has been a significant asset in all my roles.With an MBA in Finance & Marketing from IIM Nagpur and a BTech in Electrical Engineering from NIT Rourkela, I combine strong technical and analytical skills with strategic business acumen. My educational background has provided me with a solid foundation in financial analysis, strategic planning, and market research.Key Skills:Process ImprovementCustomer Success ManagementTeam LeadershipStrategic PlanningData AnalysisClient RetentionOperational EfficiencyCustomer Relationship Management (CRM)I am passionate about leveraging my skills to drive operational excellence and enhance customer experiences. Let's connect and explore how we can collaborate to achieve business success!Feel free to reach out to me here on LinkedIn, call me at +91 8249426295 or +91 8984843730 or you can always reach out to me via email at agnivadas009@gmail.com and p18agniva@iimnagpur.ac.in
Wittyprof Academic Llp
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Senior Client Operations ManagerWittyprof Academic Llp Oct 2023 - PresentKolkata, West Bengal, India1. Revenue Growth: Developed and implemented SOPs to improve client MRR and LTV.2. Retention Metrics Optimization: Analyzed and enhanced retention metrics, ensuring accurate tracking and reporting to improve student and professional course adoption.3. Onboarding Enhancement: Established best practices to refine the onboarding process, boosting retention rates and enhancing the learning experience for students and young professionals.4. Operational Efficiency: Streamlined operational processes, resulting in increased efficiency and higher customer satisfaction for our upskilling programs.5. Customer Success Initiatives: Led strategic initiatives to support business growth and operational excellence, focusing on enhancing overall customer success and satisfaction with our educational offerings.
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Manager - Customer Success OperationsSignzy Apr 2022 - Oct 2023Mumbai, Maharashtra, India1. Team Leadership: Managed a team of 25 customer support reps, improving issue resolution turnaround time by 64% and customer satisfaction by 15 percentage points.2. CS Metrics Development: Developed and implemented customer success metrics to track retention and adoption.3. QBR Implementation: Designed Quarterly Business Reviews (QBRs) to enhance client satisfaction and engagement.4. Customer Feedback: Utilized customer feedback to improve service delivery and support processes.5. Performance Improvement: Led initiatives to enhance team performance and operational efficiency. -
Senior Account ExecutiveHcl Technologies Jul 2020 - Apr 2022Mumbai, Maharashtra, India1. Collections Improvement: Enhanced client relationships, leading to an 18% improvement in collections.2. Revenue Reporting: Established real-time reporting of revenue metrics through data-collection automation.3. Business Planning: Developed a business plan contributing to a doubling of revenue growth.4. Process Automation: Implemented automated processes to improve operational efficiency.5. Client Relationship Management: Strengthened client relationships to drive business growth and satisfaction. -
Manager - Business Process, Compliance And GrowthPhoenix Robotix Jan 2015 - Jul 2017Odisha, India1) Go-to-Market Strategy: Developed and implemented sales and marketing processes, achieving a company valuation of $5 million in 2 years.2) Financial Systems Development: Established financial systems and compliance standards to support business growth.3) Product-Market Fit: Improved product-market fit through extensive primary research and pain-point analysis.4) Operational Coordination: Coordinated business operations to ensure compliance and growth.5) Stakeholder Engagement: Engaged with stakeholders to drive strategic initiatives and business success.
Agniva Das Skills
Agniva Das Education Details
Frequently Asked Questions about Agniva Das
What company does Agniva Das work for?
Agniva Das works for Wittyprof Academic Llp
What is Agniva Das's role at the current company?
Agniva Das's current role is Strategic Operations & Customer Success Leader | Expert in Process Optimization, Team Leadership, and Customer Satisfaction | IIM Nagpur | NIT Rourkela.
What schools did Agniva Das attend?
Agniva Das attended Indian Institute Of Management Nagpur, National Institute Of Technology, Rourkela.
What are some of Agniva Das's interests?
Agniva Das has interest in Children, Writing Poetry, Playing Table Tennis, Imagining New Ways To Do Things, Education, Environment, Poverty Alleviation, Science And Technology, Self Introspection, Health.
What skills is Agniva Das known for?
Agniva Das has skills like Microsoft Office, English, Matlab, Teamwork, Autocad, Research, Customer Service, Poetry, Leadership Development, Team Leadership, Project Management, Employee Relations.
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Agniva Das
Swe @Shipsmith | Ex-Sde Intern @Desiqna | 700+ Dsa @ Leetcode + Gfg | 1651 Max-Rating @Codechef | MernHowrah -
Agniva Das
Experienced Data Analyst | Expert In Power Bi & Data Visualization | Passionate About Transforming Data Into Insights | Enhancing Operational Efficiency Through Advanced AnalyticsKolkata1virtualemployee.com -
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Agniva Das
Senior Manager Projects - Performance Architect | Sre | Chaos Engg. | Cloud | Cybersecurity EnthusiastKolkata2cognizant.com, cognizant.com
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