As a Studio Manager at Orangetheory Fitness, I oversaw all operations and departments of the business. I was the point person for Sales, Operations and I also had oversight of the coaching staff, thus having a hand in every aspect of the studio. My role allowed me autonomy to motivate and lead my teams to success. I have consistent duties, tasks and projects that are completed daily, weekly, monthly and quarterly. In addition to those duties, there are often unknown, unplanned and unforeseeable issues that may occur and I handle these occurrences using problem-solving skills, critical thinking, and utilizing excellent judgment under pressure.

As an Operations Manager, I am responsible for leading and maintaining every department in the 150,000 square foot facility. At the Front Desk, I ensure each staff member is on-time, in uniform and greeting members with enthusiasm and care. I have daily meetings with the Housekeeping staff to review the task list I've created and to ensure every area is cleaned with detail. I work as an adjunct Pool Operator, which includes checking the filters, pumps and water levels of the pool and hot tub. When managing the the Rock Wall, Training department and Group Fitness department, I am responsible for connecting members with their instructors and ensuring sessions start and end on time. Throughout each day I am also responsible for keeping the entire facility functioning at its best:, I regulate the temperature throughout the facility as well as each of the four studios; I troubleshoot electrical, elevator and HVAC issues as they arise; I design and display posts informing members of any unexpected changes; The staff and I set up and break down event and workshop equipment; I receive and document any feedback from members and staff; I create and distribute a daily Operations Report detailing what occurred during the shift and what needs to be handled for the upcoming shift,

As a coordinator at Equinox, I managed the staff and facility, including hiring, training, and scheduling employees as well as ordering and stocking supplies. I was responsible for typing, submitting and filing daily assessments, treatment plans, client intakes and progress reports. I engaged directly with members to improve the customer experience and increase retention. I excelled at reorganizing the department and driving sales and revenue.

As my first experience in a management role, I was responsible for monthly quotas in sales and revenue while overseeing the daily productivity of up to 20 employees. I interviewed, hired and developed prospective employees in order to drive and expand the business. I handled day-to-day customer concerns and feedback, and directly effected change when needed. I personally met with each new member to introduce them to the facility and answer any questions they may have had. I improved the quality and cleanliness of the equipment by implementing daily housekeeping and maintenance checks.