Supported cargo bike manufacturing company with set-up and implementation of US-based delivery services subsidiary: • Implemented payroll system and time-keeping software, including advanced features such as blended overtime, different jurisdiction-based wage and break policies, and per piece compensation model. • Oversaw implementation of applicant tracking system and designed overall applicant experience.• Spearheaded development of advanced compensation model to incentivize high production from employees.• Provided general project management for roll-out of various business process.

Founded an NY-based delivery service company with 20+ employees. Piloted cargo e-bike delivery model designed to replace truck and van-based deliveries in Manhattan: • Oversaw all business operations, including P&L, accounting, insurance, payroll, and regulatory compliance. • Hired and directed management team; recruited 20+ delivery employees (W2s). • Developed HR and people operations processes, including employee, recruiting, on-boarding, and off-boarding. • Spearheaded performance management initiative to incentivize strong production from front-line employees. • Developed plans to scale team to 100+ employees, anticipating 10K+ package deliveries daily.

Managed and scaled new team of 11 operations professionals to establish operational processes and compliance measurement initiatives for Lyft’s bike and scooter operations; oversaw centralized process improvement initiatives.• Supported 13 local markets with SMEs in service delivery, hardware maintenance, and technical communication. • Established and managed quality audit programs to assess front-line process compliance. • Lead implementation of cost-saving initiatives in inventory management, maintenance and repair, battery life-cycle management and front-line labor productivity. • Oversaw migration and strategic direction of an XML-based documentation portal. • Provided operational support to cross-functional partners, including product, marketing, government and regulatory affairs, finance, accounting, and engineering.

Oversaw workstreams to integrate new acquisition (NiceRide MN) while coordinating product launch operations. • Led on-the-ground scaling of new 1200 dockless bike system (67% fleet increase YoY), • Oversaw labor surge strategies to address staffing constraints. • Coordinated with cross-functional partners to launch new product including engineering, marketing, sales, operations, product, and supply chain.

Supported launch of boutique group fitness business with personal ownership interest. • Developed business performance management program, including KPIs and collection of business metrics. • Set-up customer-facing policies and procedures to effectively scale business.

Established strategy and scaled complex non-vehicle-based bike-share rebalancing operation in Manhattan. • Led a team of 85 staff, including 5 supervisors, 20 permanent employees, 60 seasonal employees.• Oversaw people operations, process development, scheduling, hiring and disciplinary tasks to support operations designed to address supply constraints at high-demand stations in the Citi Bike network. • Planned and administered $1.6M annual department budget, including field labor and supply costs. • Negotiated and oversaw execution of vendor agreements worth $2.25M for services ranging from snow removal to customer-facing service delivery operations.

Managed 10 dispatchers, including corrective actions, timesheet approvals, training, and scheduling.• Developed SOPs to oversee and track performance of 10+ field teams across Citi Bike’s 300+ stations and 5000+ bikes at launch.• Analyzed customer data to develop operations to maximize product availability.• Assessed, prioritized, and resolved technical issues and work orders.

Developed and implemented logistics function to support aggressive expansion plans for growth-stage business.• Grew team from 1 to 6 employees to support complex field operations across North America. • Designed / implemented new logistics processes, SOPs, and traveling warehouse concept.• Executed and consolidated purchasing with key vendors and logistics partners to lower transport costs.• Managed relationships with 3PLs, constituting over $200K in commitments.• Optimized warehouse in Brooklyn; developed domestic and international managed warehouse strategies.

Managed process-improvement initiative across 30+ local, state and federal agencies in the NYC region to improve logistics capabilities during a regional disaster response. • Researched, drafted, and published plan a just-in-time receiving and fulfillment operational plan.• Championed regional adoption of an XML-based data standard to link 30+ government logistics IT systems.

Managed time-sensitive construction logistics tasks in the USA, Qatar and Russia, including 3PL relationships. • Deployed warehouse technologies to track 10K+ SKUs for construction at the World Trade Center.• Managed $8M, 1200 metric ton air freight initiative air to support Qatar natural gas construction project. • Researched and forecasted forecast trends in shipping rates for project budget proposals.

Supported Federal Government Affairs Office:- Researched and advocated corporation's interests on issues such as renewable fuels, pension reform, and terrorism risk insurance.- Supported company's political action committee and ensured compliance with FEC regulations.

Served in a research and support role for the Committee's efforts on the Safe, Accountable, Flexible and Efficient Transportation Equity Act of 2005 (signed into law August 10, 2005).- Researched tolling policies for committee chairman and staff. - Reviewed lead legislative assistant’s draft proposal on federal highway budget allocation calculation based on committee chairman’s policy directives. - Supported preparations for official committee hearings and legislative mark-ups.

Researched innovative transportation funding policies for the Legislative Affairs Office.

Supported railway network maintenance operations, including acquisition of data for railway maintenance program and railway assets.

Supported research efforts at the Center for Transportation Research: - Utilized linear regression and GIS data to predict land pricing changes and transport accessibility given varying network-cost scenarios. - Investigated stakeholder opinions regarding traffic demand-management policy- Developed theoretical capital costs for congestion pricing policy a city’s highway network.