~ Focused deeply at Airtel Bangladesh`s customer queries, complaints and feedbacks on Social Media Platforms like Facebook, Twitter and WhatsApp to gain excellence in customer communication.~ Ensure quality of the services provided by customer representatives via social media platforms to the valued customers of Airtel Bangladesh.~ Conduct regular quality audits in Social Media platforms to evaluate service quality and give feedback`s based on findings.~ Arrange weekly… Show more ~ Focused deeply at Airtel Bangladesh`s customer queries, complaints and feedbacks on Social Media Platforms like Facebook, Twitter and WhatsApp to gain excellence in customer communication.~ Ensure quality of the services provided by customer representatives via social media platforms to the valued customers of Airtel Bangladesh.~ Conduct regular quality audits in Social Media platforms to evaluate service quality and give feedback`s based on findings.~ Arrange weekly feedback session with customer representatives to improve customer management skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with Airtel QA leaders on a regular basis for calibration to minimize the scoring gaps and ensure proper alignment.~ Maintain KPI`s accordance with industry benchmark.~ Check and approve newly written scripts for customer communication.~ Monitor service operations and fix issues by discussing with team members.~Generate QA reports, documentations and suggestions as part of the quality analysis process using Microsoft Excel, Microsoft PowerPoint, Microsoft word etc..~Review, analyze and present qualitative and quantitative analysis and data to internal and external stakeholders. Show less

~ Ensure quality of the services provided by customer representatives via social media to the valued customers of Robi Axiata Limited and Airtel Bangladesh.~ Conduct regular quality audits in Social Media pages to evaluate service quality and give feedback's based on findings.~ Feedback session with customer representatives to improve customer engagement skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with… Show more ~ Ensure quality of the services provided by customer representatives via social media to the valued customers of Robi Axiata Limited and Airtel Bangladesh.~ Conduct regular quality audits in Social Media pages to evaluate service quality and give feedback's based on findings.~ Feedback session with customer representatives to improve customer engagement skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with Robi and Airtel QA leaders on a regular basis for calibration to minimize the scoring gaps and ensure proper alignment.~ Maintain KPI's accordance with industry benchmark. ~Check and approve newly written contents for customer communication.~Generate QA reports, documentations and suggestions as part of the quality analysis process using Microsoft Excel, Microsoft PowerPoint, Microsoft word etc..~Review, analyze and present qualitative and quantitative analysis and data to internal and external stakeholders. Show less

Responsibilities: ~ Identify technology trends and evolving social behavior that may support or impede the success of the business.~ Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the services.~ Review current best practices for the selected web framework and establish the initial architecture for the application.~ Evaluate and select web application hosting providers.~ Maintain up-to-date… Show more Responsibilities: ~ Identify technology trends and evolving social behavior that may support or impede the success of the business.~ Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the services.~ Review current best practices for the selected web framework and establish the initial architecture for the application.~ Evaluate and select web application hosting providers.~ Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant events and reading widely.~ Monitor application performance and review any application failures in staging or production. Show less

~ Respond to customer's query on social media in queue basis by maintaining proper resolution time.~ Provide correct and relevant information to customers by ensuring service quality in order to achieve positive customer feedback and insights.~ Provide appropriate solution to customer problems relevant to products and services with high priority.~ Serve customers with helping attitude to gain customer satisfaction and experience.~ Understand customer's needs and promote Robi… Show more ~ Respond to customer's query on social media in queue basis by maintaining proper resolution time.~ Provide correct and relevant information to customers by ensuring service quality in order to achieve positive customer feedback and insights.~ Provide appropriate solution to customer problems relevant to products and services with high priority.~ Serve customers with helping attitude to gain customer satisfaction and experience.~ Understand customer's needs and promote Robi axiata's products and services in the process.~ Check daily communications and updates before responding to customers in order to provide better service. ~ Follow instructions from the team leaders in order to solve critical cases. ~ Maintain good co-ordination with other team members in order to help each other. Show less

Responsibilities:~ Prepares asset, liability, and capital account entries by compiling and analysing account information. ~ Documents financial transactions by entering account information. ~ Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. ~ Substantiates financial transactions by auditing documents. ~ Checking Invoices for different vendors.~ Maintain lively office environment.~… Show more Responsibilities:~ Prepares asset, liability, and capital account entries by compiling and analysing account information. ~ Documents financial transactions by entering account information. ~ Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. ~ Substantiates financial transactions by auditing documents. ~ Checking Invoices for different vendors.~ Maintain lively office environment.~ Maintaining HR records, such as those related to compensation, health and medical insurance.~ Recording, maintaining and monitoring attendance to ensure employee punctuality. ~ Communicating and explaining the organization's HR policies to the employees.~ Compensating Employee Salary and Benefits.~ Calculating employee TA and DA.~ Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management. Show less

~ Assist in the recruitment and consenting as necessary.~ Supervises, train ups and evaluates survey professionals.~ Reviews and certifies section staff and contracted survey work.~ Create and manage survey reports and databases.~ Attend meetings and follow research protocols.~ Develops, prepares, submits and administers the survey section budget.

To conduct telephonic survey regarding the lifestyle products and services to the British people.