A.F.M. Harun Or Rashid Email & Phone Number

Dhaka, Bangladesh

~ Focused deeply at Airtel Bangladesh`s customer queries, complaints and feedbacks on Social Media Platforms like Facebook, Twitter and WhatsApp to gain excellence in customer communication.~ Ensure quality of the services provided by customer representatives via social media platforms to the valued customers of Airtel Bangladesh.~ Conduct regular quality audits in Social Media platforms to evaluate service quality and give feedback`s based on findings.~ Arrange weekly… Show more ~ Focused deeply at Airtel Bangladesh`s customer queries, complaints and feedbacks on Social Media Platforms like Facebook, Twitter and WhatsApp to gain excellence in customer communication.~ Ensure quality of the services provided by customer representatives via social media platforms to the valued customers of Airtel Bangladesh.~ Conduct regular quality audits in Social Media platforms to evaluate service quality and give feedback`s based on findings.~ Arrange weekly feedback session with customer representatives to improve customer management skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with Airtel QA leaders on a regular basis for calibration to minimize the scoring gaps and ensure proper alignment.~ Maintain KPI`s accordance with industry benchmark.~ Check and approve newly written scripts for customer communication.~ Monitor service operations and fix issues by discussing with team members.~Generate QA reports, documentations and suggestions as part of the quality analysis process using Microsoft Excel, Microsoft PowerPoint, Microsoft word etc..~Review, analyze and present qualitative and quantitative analysis and data to internal and external stakeholders. Show less

Dhaka, Bangladesh

~ Ensure quality of the services provided by customer representatives via social media to the valued customers of Robi Axiata Limited and Airtel Bangladesh.~ Conduct regular quality audits in Social Media pages to evaluate service quality and give feedback's based on findings.~ Feedback session with customer representatives to improve customer engagement skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with… Show more ~ Ensure quality of the services provided by customer representatives via social media to the valued customers of Robi Axiata Limited and Airtel Bangladesh.~ Conduct regular quality audits in Social Media pages to evaluate service quality and give feedback's based on findings.~ Feedback session with customer representatives to improve customer engagement skills.~ Work closely with trainers to initiate action plans based on findings to improve overall service quality.~ Sit with Robi and Airtel QA leaders on a regular basis for calibration to minimize the scoring gaps and ensure proper alignment.~ Maintain KPI's accordance with industry benchmark. ~Check and approve newly written contents for customer communication.~Generate QA reports, documentations and suggestions as part of the quality analysis process using Microsoft Excel, Microsoft PowerPoint, Microsoft word etc..~Review, analyze and present qualitative and quantitative analysis and data to internal and external stakeholders. Show less

Bangladesh

Responsibilities: ~ Identify technology trends and evolving social behavior that may support or impede the success of the business.~ Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the services.~ Review current best practices for the selected web framework and establish the initial architecture for the application.~ Evaluate and select web application hosting providers.~ Maintain up-to-date… Show more Responsibilities: ~ Identify technology trends and evolving social behavior that may support or impede the success of the business.~ Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the services.~ Review current best practices for the selected web framework and establish the initial architecture for the application.~ Evaluate and select web application hosting providers.~ Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant events and reading widely.~ Monitor application performance and review any application failures in staging or production. Show less

Dhaka, Bangladesh

~ Respond to customer's query on social media in queue basis by maintaining proper resolution time.~ Provide correct and relevant information to customers by ensuring service quality in order to achieve positive customer feedback and insights.~ Provide appropriate solution to customer problems relevant to products and services with high priority.~ Serve customers with helping attitude to gain customer satisfaction and experience.~ Understand customer's needs and promote Robi… Show more ~ Respond to customer's query on social media in queue basis by maintaining proper resolution time.~ Provide correct and relevant information to customers by ensuring service quality in order to achieve positive customer feedback and insights.~ Provide appropriate solution to customer problems relevant to products and services with high priority.~ Serve customers with helping attitude to gain customer satisfaction and experience.~ Understand customer's needs and promote Robi axiata's products and services in the process.~ Check daily communications and updates before responding to customers in order to provide better service. ~ Follow instructions from the team leaders in order to solve critical cases. ~ Maintain good co-ordination with other team members in order to help each other. Show less

Mirpur Dohs, Dhaka

Responsibilities:~ Prepares asset, liability, and capital account entries by compiling and analysing account information. ~ Documents financial transactions by entering account information. ~ Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. ~ Substantiates financial transactions by auditing documents. ~ Checking Invoices for different vendors.~ Maintain lively office environment.~… Show more Responsibilities:~ Prepares asset, liability, and capital account entries by compiling and analysing account information. ~ Documents financial transactions by entering account information. ~ Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. ~ Substantiates financial transactions by auditing documents. ~ Checking Invoices for different vendors.~ Maintain lively office environment.~ Maintaining HR records, such as those related to compensation, health and medical insurance.~ Recording, maintaining and monitoring attendance to ensure employee punctuality. ~ Communicating and explaining the organization's HR policies to the employees.~ Compensating Employee Salary and Benefits.~ Calculating employee TA and DA.~ Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management. Show less

Canterbury, Kent Ct2 7Nz, United Kingdom

~ Assist in the recruitment and consenting as necessary.~ Supervises, train ups and evaluates survey professionals.~ Reviews and certifies section staff and contracted survey work.~ Create and manage survey reports and databases.~ Attend meetings and follow research protocols.~ Develops, prepares, submits and administers the survey section budget.

Banani, Dhaka

To conduct telephonic survey regarding the lifestyle products and services to the British people.

Master Of Business Administration (Mba), Human Resources Management

MBA Major in HRM

Bachelor Of Arts, English

Higher Secondary Certificate (H.S.C.), Business/Commerce, General

Secondary School Certificate (S.S.C), Business/Commerce, General