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Proven and solutions-focused Operations and IT leader with roles spanning VP, End-user Experience and IT Service Management, Director of Information Technology, and VP, IT Service Delivery and Facilities Operations spanning the healthcare, arts, and service sectors. History of success in hiring and developing cohesive cross-functional teams, providing budget oversight, and spearheading enterprise-wide IT projects resulting in automated and more efficient processes, more robust software and related capabilities, and reduced operating costs.SELECTED CORE COMPETENCIES:► SaaS Project Leadership: Spearheaded, as part of a small team, an IT outsource transition, serving as the subject matter expert pertaining to all end-user deliverables, overseeing a 25-person team, and relationship management components.► Cloud Infrastructure-as-a-Service Offerings: Consolidated multiple collaboration systems for video conferencing into a single SaaS provider, migrating 3,000+ employees to a single platform; additionally, spearheaded the migration of 8,000 employees from an on-premises telecom system to cloud–provided.► Process Improvement & Scalability: Led a team through the full IT project lifecycle responsible for ensuring engineering and architectural maturity and accountability – engaging with the governance team regarding standards, templates, and scalable design models to ensure architectural and operational compliance with best practice standards.► Complex Analysis/IT/Metrics: Managed the development of standard ITSM reporting metrics for system uptime, onboarding and offboarding, forecasting, and customer satisfaction; additionally, reported monthly to the CEO regarding status-specific metrics - leveraging a standard lean A3 problem-solving model to minimize productivity impacts by a targeted 20%.KEY SKILLS:Leadership, Project Management, End-user Management, Process Improvement, Program Development, Negotiations, Budget Management, Operating Efficiencies, Vendor Management, Solutions Architecture, Data Center Migrations, Infrastructure Planning, Complex Analysis, Service Management, IT, Engineering, Cross-functional Communication, Collaboration, Hiring & Training, Cloud Environments, SaaS
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Sr. Technical ConsultantOomnitza May 2024 - PresentSan Francisco, Ca, Us -
Founder & CeoRiversound Woodworks Jan 2023 - PresentOwner of Riversound Woodworks,a design/build firm focusing on custom woodwork for the audio enthusiast and studio owner. While we do take commissions for residentail pieces - tables, built-ins, etc. - our first love is building items that help studios organize equipment and make guests feel at home. Custom work can be commissioned by request at www.riversoundwoodworks.com.Currently available pieces can be found at riversoundwoodworks.etsy.com.
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Field CtoOomnitza Jan 2022 - Jan 2024San Francisco, Ca, Us● Develop a new ROI tool, including developing a new Return on Investment (ROI) tool for sales utilized by all account executives.● Create an internal deployment management platform with extensions to customer implementations that tracks 1,000+ technology deployments across several hundred customers.● Champion open-source and crowd-based models for promotion, collaboration, and development resulting in the creation of an extended customer interface.● Attend regional and national conferences, engaging and meeting with prospects and current customers.● Deliver customer-facing webinars regularly with co-founders including recorded video presentations and develop internal webinars regarding go-to-market strategies and platform competencies 6 times annually.● Create strategy and collateral for most important go-to-market positioning, in collaboration withmarketing and product teams.● Lead annual Sales Kick Off presentations analyzing customer strategy and product relevance.● Engage with engineering and development teams on capabilities and feature strategy.
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Founder/Cloud ArchitectHopping Mad Monkey Jun 2018 - Aug 2022Leveraging the scale, strength, and flexibility of the cloud and cutting-edge AI technology, and the latest advancements in large scale recommender systems, Hopping Mad Monkey aims to do for the royalty-free production music market what Pandora and Spotify did for the consumer music market. We provide music for film, TV, video, YouTube, corporate presentations... Anywhere you need quality music without the hassle of dealing with rights organizations or the worry of copyright infringement and spurious lawsuits.Our focus on curation and our proprietary search algorithm enable marketing professionals, video editors, and film makers to locate the perfect tracks with a minimum time investment.The Monkey is currently in development and will be soliciting artist contributions late in the 4th quarter of 2019. Consumer availability is targeted for end of Q1, 2019.
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Vice President, It Service Mgmt And End User ExperienceCiox Health Feb 2020 - Oct 2021New York, Ny, Us● Led the 50-person End User Services and ITSM teams encompassing the Service Desk, End User Support, Engineering, and Service Management.● Coordinated vendor selection and migration of the firm’s first outsourced Service Desk provider, reducing the average speed to answer sevenfold while reducing operational expenses by 10%.● Led the development of the company’s first automated asset return process and policy.● Created and implemented a work-from-home solution, employed to migrate 1,500+ employees to remote status, in response to COVID-19.● Spearheaded the migration of a large on-premises phone system with 75+ call centers to a cloud-based solution, resulting in improved service, reliability, and a multi-million-dollar ROI over just 36 months.● Developed and delivered financial plans, budgets, and forecasts to all aspects of End User IT. -
Director Of Information TechnologyThe Woodruff Arts Center 2018 - 2019Atlanta, Ga, Us● Created the strategy, budget, and implementation plans for The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra, and the High Museum of Art.● Championed a hybrid infrastructure approach – both on-premise and via the cloud – striving to develop a secure infrastructure capable of adapting to threats with minimal incremental staff.● Crafted a strategic budget aligned with the firm’s position as a non-profit, migrating away from a capital-focused funding model, and transitioning toward a predictable operating budget.● Delivered the successful IT integration of the company’s first HRIS system, Workday.● Developed and presented the 3-year strategic roadmap, including material benefits and opportunities, to the governing board and finance committees. -
Vp, It Service Delivery & Facilities ManagementNthrive 2011 - 2018Plano, Tx, Us● Provided national leadership throughout technology and facilities operations and advancements.● Focused on integration and outsource initiatives supported a five-year ROI of IT savings upward of multi-million dollars while delivering a transformational experience internally across development, commercial operations, engineering, and marketing.● Led multiple highly successful Service Desk migrations and consolidation efforts, and consolidated fragmented collaboration solutions - integrating desktop, conference, stage, and remote collaboration.● Earned highest scores for retention and colleague satisfaction enterprise-wide for 3 consecutive years.● Led through multiple acquisitions; delivered on IT-outsourcing initiative, resulting in multi-million dollars forecasted operational cost reductions within 5 years. -
Director Information TechnologyNubridges 2010 - 2011Alpharetta, Ga, Us● Led the technology engineering and operations teams for the EDI VAN services provider, managing technology delivery. Reporting to the EVP, led customer-facing and internal technology teams responsible for web presence, B2B, voice and data communication, and vendor management. ● Improved development environments, product quality, systems engineering, and process delivery. -
Director, Distributed Systems EngineeringIntercontinental Hotels Group 2008 - 2010Windsor, Berkshire, Gb● Spearheaded efforts targeting large-scale storage, database, and distributed systems improvements. ● Collaborating with finance and procurement, drove the adoption of a chargeback mechanism to provide computing, storage, and database services to the business. ●Created a robust forecast model allowing teams to model costs and infrastructure to within +/- 10% for budgeting and design. -
Sr Systems EngineerCheckfree 2004 - 2008Milwaukee, Wisconsin, Us● Liaised between remote business units for the transfer of technology standards and process adoption. -
Build And Release EngineerDelta Air Lines / Delta Technology 2001 - 2004Us● Served as a Release Engineer and Team Lead for large scale Clearcase-based development organization. -
Operations ManagerCollective Technologies 1997 - 2001● Supervised team of 7 technical resources responsible for engineering and operations support of national consulting organization.
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Faculty, Technology Lead, IcbrUniversity Of Florida Aug 1995 - Aug 1997Gainesville, Florida, Us● Provided technology direction, strategy, and implementation of infrastructure for interdisciplinary biotechnology group.
Andy Mitchell Skills
Andy Mitchell Education Details
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University Of FloridaElectrical Engineering (Digital Signal Processing) -
University Of FloridaComputer Science (Image Processing)
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University Of FloridaPsychology (Cognition And Information Processing)
Frequently Asked Questions about Andy Mitchell
What company does Andy Mitchell work for?
Andy Mitchell works for Oomnitza
What is Andy Mitchell's role at the current company?
Andy Mitchell's current role is Consultant.
What is Andy Mitchell's email address?
Andy Mitchell's email address is an****@****lth.com
What is Andy Mitchell's direct phone number?
Andy Mitchell's direct phone number is +167862*****
What schools did Andy Mitchell attend?
Andy Mitchell attended University Of Florida, University Of Florida, University Of Florida.
What are some of Andy Mitchell's interests?
Andy Mitchell has interest in Technology, Music, Automotive Design And Engineering, Technical Rock Climbing.
What skills is Andy Mitchell known for?
Andy Mitchell has skills like Leadership, Management, Strategy, Business Alignment, Enterprise Architecture, Technical Support, Strategic Planning, Data Center, Enterprise Software, Service Delivery, It Service Management, Unix.
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