Andy Mitchell Email & Phone Number

San Francisco, CA, US

Owner of Riversound Woodworks,a design/build firm focusing on custom woodwork for the audio enthusiast and studio owner. While we do take commissions for residentail pieces - tables, built-ins, etc. - our first love is building items that help studios organize equipment and make guests feel at home. Custom work can be commissioned by request at.

San Francisco, CA, US

• Develop a new ROI tool, including developing a new Return on Investment (ROI) tool for sales utilized by all account executives.
• Create an internal deployment management platform with extensions to customer implementations that tracks 1,000+ technology deployments across several hundred customers.
• Champion open-source and crowd-based models for promotion, collaboration, and development resulting in the creation of an extended customer interface.
• Attend regional and national conferences, engaging and meeting with prospects and current customers.
• Deliver customer-facing webinars regularly with co-founders including recorded video presentations and develop internal webinars regarding go-to-market strategies and platform competencies 6 times annually.
• Create strategy and collateral for most important go-to-market positioning, in collaboration withmarketing and product teams.

Leveraging the scale, strength, and flexibility of the cloud and cutting-edge AI technology, and the latest advancements in large scale recommender systems, Hopping Mad Monkey aims to do for the royalty-free production music market what Pandora and Spotify did for the consumer music market. We provide music for film, TV, video, YouTube, corporate.

New York, NY, US

• Led the 50-person End User Services and ITSM teams encompassing the Service Desk, End User Support, Engineering, and Service Management.
• Coordinated vendor selection and migration of the firm’s first outsourced Service Desk provider, reducing the average speed to answer sevenfold while reducing operational expenses by 10%.
• Led the development of the company’s first automated asset return process and policy.
• Created and implemented a work-from-home solution, employed to migrate 1,500+ employees to remote status, in response to COVID-19.
• Spearheaded the migration of a large on-premises phone system with 75+ call centers to a cloud-based solution, resulting in improved service, reliability, and a multi-million-dollar ROI over just 36 months.
• Developed and delivered financial plans, budgets, and forecasts to all aspects of End User IT.

Atlanta, GA, US

• Created the strategy, budget, and implementation plans for The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra, and the High Museum of Art.
• Championed a hybrid infrastructure approach – both on-premise and via the cloud – striving to develop a secure infrastructure capable of adapting to threats with minimal incremental staff.
• Crafted a strategic budget aligned with the firm’s position as a non-profit, migrating away from a capital-focused funding model, and transitioning toward a predictable operating budget.
• Delivered the successful IT integration of the company’s first HRIS system, Workday.
• Developed and presented the 3-year strategic roadmap, including material benefits and opportunities, to the governing board and finance committees.

Plano, TX, US

• Provided national leadership throughout technology and facilities operations and advancements.
• Focused on integration and outsource initiatives supported a five-year ROI of IT savings upward of multi-million dollars while delivering a transformational experience internally across development, commercial.
• Led multiple highly successful Service Desk migrations and consolidation efforts, and consolidated fragmented collaboration solutions - integrating desktop, conference, stage, and remote collaboration.
• Earned highest scores for retention and colleague satisfaction enterprise-wide for 3 consecutive years.
• Led through multiple acquisitions; delivered on IT-outsourcing initiative, resulting in multi-million dollars forecasted operational cost reductions within 5 years.

Alpharetta, GA, US

• Led the technology engineering and operations teams for the EDI VAN services provider, managing technology delivery. Reporting to the EVP, led customer-facing and internal technology teams responsible for web presence.
• Improved development environments, product quality, systems engineering, and process delivery.

Windsor, Berkshire, GB

• Spearheaded efforts targeting large-scale storage, database, and distributed systems improvements.
• Collaborating with finance and procurement, drove the adoption of a chargeback mechanism to provide computing, storage, and database services to the business.
• Created a robust forecast model allowing teams to model costs and infrastructure to within +/- 10% for budgeting and design.

Milwaukee, Wisconsin, US

• Liaised between remote business units for the transfer of technology standards and process adoption.

US

• Served as a Release Engineer and Team Lead for large scale Clearcase-based development organization.

• Supervised team of 7 technical resources responsible for engineering and operations support of national consulting organization.

Gainesville, Florida, US

• Provided technology direction, strategy, and implementation of infrastructure for interdisciplinary biotechnology group.

Msc, Electrical Engineering (Digital Signal Processing)

Msc, Computer Science (Image Processing)

Bsc, Psychology (Cognition And Information Processing)