Mohamed Nadeem Ahmed Firaz Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Toronto, Ontario, Canada

● Developed and optimized responsive web applications with React and Angular, achieving a 20% increase in user engagement and 95% cross-browser compatibility.● Implemented scalable backend systems using Node.js and MongoDB, improving API response times by 30% and supporting a 40% increase in user base with 99.9% uptime.● Collaborated in Agile teams, delivering 95% of projects on time and reducing defects by 20% through CI/CD practices.● Lead technical projects across multiple platforms, using PMBOK and Agile methodologies to ensure timely delivery and quality assurance. ● Manage cross-functional teams and coordinated with stakeholders to meet key performance indicators (KPIs), resulting in a 20% improvement in project timelines. ● Document project milestones and progress, delivering comprehensive reports to senior management. Implemented risk management strategies that reduced project delays by 15%.● Provided technical support and training, resolving 90% of tickets within 24 hours and reducing recurring issues by 40% through over 50 training sessions.● Streamlined support processes and documentation, cutting troubleshooting time by 25% and improving customer satisfaction by 15%.● Performed requirements analysis, translating business needs into detailed user stories and epics for the development team, contributing to a 95% project success rate.● Facilitated business requirement workshops, capturing critical information to guide product development and align with business objectives.● Developed and maintained user stories and acceptance criteria, working closely with the development team to clarify requirements and ensure successful sprint outcomes.● Engaged in sprint planning and backlog refinement, ensuring alignment between business goals and technical execution.

Toronto, Ontario, Canada

● Promoted and sold Bell products to existing and new clients, achieving a sales conversion rate of 25% and consistently exceeding monthly sales targets by 15%.● Conducted requirements analysis by evaluating customer needs and translating them into actionable business requirements, resulting in tailored sales strategies that improved conversion rates by 25%.● Conducted market research and data analysis to identify areas for improvement, anticipating customer needs and recommending process enhancements that increased customer retention by 10%.● Managed vendor relationships and coordinated cross-functional teams, ensuring timely campaign execution and reducing onboarding time for new representatives by 20%, while enhancing team performance by 18%.● Evaluated potential technology solutions to enhance sales processes, providing recommendations based on scorecards and assessments to improve operational efficiency.● Facilitated workshops and training sessions for new sales representatives, reducing onboarding time by 20% and improving overall team performance by 18%.

Toronto, Ontario, Canada

● Engaged and consulted with potential customers, delivering tailored product recommendations that led to a 30% increase in sales conversions.● Curated and maintained merchandise displays, optimizing product presentation to drive a 15% increase in impulse purchases and overall sales.● Analyzed and efficiently processed product returns, assisting customers in finding alternative solutions, resulting in a 20% reduction in return rates.● Enhanced store visual appeal by organizing racks and shelves, contributing to a 12% increase in customer foot traffic and dwell time.● Delivered exceptional customer service, achieving a 96% customer satisfaction rate as reflected in feedback surveys.

Toronto, Ontario, Canada

● Collaborated on a Pfizer project, contributing to project initiatives and pre-sales efforts, resulting in a 15% increase in project success rate.● Conducted extensive evaluation and debugging of applications, achieving a 99% bug-free operation and ensuring reliable performance.● Developed highly interactive web applications using HTML5, CSS/SASS, JSON, React, VueJS, and Bootstrap, and integrated Restful APIs.● Built single-page applications using ECMA Script, ES Next, and TypeScript, focusing on advanced features and user experience enhancements..● Provided comprehensive guidance and training to new team members on domain-specific knowledge and technology stack, supporting effective onboarding and team integration.

Toronto, Ontario, Canada

● Assessed product performance and proposed strategic enhancements to stakeholders, driving product improvement and alignment with business objectives.● Defined and executed the 2021 product roadmap, detailing key features and scalability plans to support long-term growth.● Enhanced website UX by implementing innovative features, resulting in improved customer engagement and streamlined navigation.● Optimized support workflows and documentation, reducing troubleshooting time by 35% and enhancing customer satisfaction by 20%

Colombo

● Collaborated with high-profile clients such as MetLife, New York Life, and Ipro on diverse projects, contributing to a 25% improvement in project delivery times.● Designed and developed UI components using JavaScript libraries and frameworks (React JS, Vue JS, Aurelia JS, Angular JS), meeting 100% of client specifications and improving user interface efficiency.● Developed and deployed end-to-end web applications with the MERN and MEAN stacks, achieving a 30% reduction in development time and a 15% increase in application performance.● Led backend migration from .NET and .NET Core to cloud technologies, resulting in a 40% enhancement in system scalability and a 35% reduction in maintenance costs.● Adapted to new technologies and mentored junior colleagues, reducing onboarding time by 20% and increasing team productivity.● Implemented a mobile-first approach for MetLife, resulting in a 20% increase in mobile traffic and a 15% boost in mobile user engagement.

Sri Lanka

● Implemented websites and landing pages from concept through deployment.● Collaborated with senior team members in development of web page components and proof ofconcepts.● Utilized a new UI template to enhance the existing product that improved the customer engagementand made the user navigation seamless.● Completed 50 + hours of technical training taught by the Tech Lead and Architect, topics include:importance of UI/UX, Javascript fundamentals, Agile Development and Connection between Fornt-End & Back-End technologies.

Bsc(Hons), Computer Science And Software Engineering, Second Class, Upper Division

Diploma, Information Technology

Foundation Certificate In Information Technology

Igcse O/L