• Maintain and support the Windows and Active Directory infrastructure.• Provide support to various IT environments.• Provide various software installation support on PCs and laptops.• Troubleshoot hardware, software, and network issues.• Create/disable user accounts, coordinate end-user access to systems, and grant access to printers, share drives, VPN.• Manage and respond to support requests.• Perform network troubleshooting tests to verify connectivity to the systems.• Contribute to the success of various projects.• Resolve and mitigate hardware and software issues on various platforms.

Facilitate IT support operations and curriculum development for a newly established university. Develop and maintain Moodle user accounts and groups across multiple installations and versions. Create course enrollment and participation instructions, provide appropriate access to colleagues and supporting group and individual training on resources available within the program. Outline and deliver up to 20 lecture hours per week, conduct laboratory sessions and supplemental group discussions, as needed; administer student assessments to modify programs, as needed. Oversee foundation program IT curriculum development initiatives. Responsible for Computing Fundamentals module administrative duties, report writing, attendance of regular course and general meetings. Teach the IC3 curriculum. Key Accomplishments:• Successfully maximized efficiency through effective resource allocation to identify innovative process improvement methodology and growth through leveraging the system.• Integrated the interface of Moodle with other internal systems, as well as Turnitin.

Prepared and delivered undergraduate computer science courses in Higher National Diploma affiliated to Scottish Qualifications Authority and undergraduate programs affiliated to the University of Malaysia, including Data Communication and Networking, Client Operating Systems, Providing Technical Support to Users, LAN Workshop, Computer Security & Forensic, Computer Networks: Building LAN, E-Commerce, Multimedia, Computer Hardware: Installation & Maintenance, Project Management, Information Technology: Application Software 1, Troubleshooting Computer Problems, and Mathematics. Spearheaded lab sessions on fiber splicing and designed advanced labs for the same, alongside structure cabling and CCNA courses. Key Accomplishments:• Led the IT Club Committee, and participated in the Department Quality Committee. • Facilitated community outreach initiatives through workshops; designed and specified network requirements used for structure, cabling, fiber splicing, and CCNA courses.

• Preparing and delivering undergraduate computer engineering courses such as Software Engineering, C# Lab and Network Lab, website design using HTML & ASP, and Image Processing by using visual basic.• Member of several committees including: - Educational –Consultant committee.Inventory committee.Management of disposal official documents and exam-sheets committee.Supervising graduate official transcripts committee.Supervising undergraduate admissions committee. Senior projects examination.Member of the Senior Projects Examination Committee.