Afolabi Bishopton work email
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Afolabi Bishopton personal email
Afolabi is passionate about tackling challenges and witnessing positive transformations through effective solutions. His motivation stems from a deep intellectual curiosity that propels him to seek answers to the most pressing questions. Afolabi possesses a keen ability to swiftly identify customer pain points and strategically devise solutions.A natural problem solver, Afolabi has established credibility in successfully managing large, complex, and ambiguous products and projects. His expertise lies in both strategic and tactical product leadership, showcasing a clear and structured thought process that influences those around him. Collaborating seamlessly with cross-functional teams, he has delivered substantial value in the form of business products and solutions.Afolabi is known for his thoughtful, swift, and decisive approach when navigating through intricate product situations and pivotal points, often characterized by paradoxes. His customer-centric mindfulness fosters innovation, enabling organizations to thrive. Afolabi's commitment to intellectual curiosity is a driving force that fuels his continuous learning journey.Currently seeking a strategic leadership opportunity, Afolabi is eager to engage his product and problem-solving acumen. He is motivated by challenges that allow him to comprehend complex issues, define effective solutions, and drive transformative change to achieve organizational objectives.------SkillsManagement:Product Management | Product Owner | Prioritization | Stakeholder management | Communication | Vision & Strategy | Roadmap | User Design | User Experience | User Feedback | Negotiation | Collaboration | Influencing | Value Proposition | Competitor Analysis | Product Market Fit | Product Launch, Adoption & Acquisition | Metrics and KPI | Business Development | Mentoring AgileBacklog | Sprints | Retrospective | User stories | Release | Minimum Viable Product MVP | Continuous Improvement | Resource Planning.Afolabi takes pleasure in traveling, drumming, and approaching tasks with integrity. He values forming new connections and welcomes the opportunity for idea exchange. Feel free to reach out if you'd like to engage in discussions or bounce ideas off me.
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Senior Product ManagerParkwayLagos, La, Ng
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Senior Product ManagerParkway Oct 2022 - PresentLagos, Nigeria1. Spearheading the development and execution of comprehensive product strategies and roadmaps for Parkway Wallet & Parkway Rails, aligning them with the company's vision and market trends.2. Implement data-driven optimizations that boosts user engagement and enhance the overall user experience.3. Conduct in-depth market research to identify emerging trends and uncover unmet customer needs.4. Foster collaboration among cross-functional teams to define and prioritize product requirements.5. Cultivate and maintain strong relationships with clients, ensuring a stellar customer experience.6. launching new fintech products and solutions, driving market adoption and revenue growth.7. Ensuring product compliance with relevant financial regulations and standards.8. Developing and implementing risk management strategies to safeguard the financial well-being of clients and the company.9. Actively incorporating customer feedback and insights into product development processes to meet user needs and expectations.10. Managing a rich API suite that enables any organization building Fintech products or wanting to embed financial services into its core business offering clients and partners. -
Product ManagerSpinel Consulting Jan 2022 - Oct 2022 -
Product ManagerAfrica Prudential Plc Dec 2020 - Jan 2022Lagos, NigeriaAfrica Prudential Plc is a leading Registrar, Investor Services and Business Support Solutions provider with close to five decades’ of top-class experience in the Nigerian Capital Market, and currently managing over 80 corporate clients.- Managed the delivery of a number of Products inclusive of a Ride-Hailing Platform, Vacation Rental & Tourism Platform, and an Artisan Marketplace amongst others.- Interpreted client needs and defined the nature and scope of products with detailed documentation of features list, requirements and specifications documents, use cases, process flows and wireframes.- Led and collaborated with cross-functional teams (Product Designers, UI/UX developers, System Engineers, Mobile Developers, Business Developers, Customer service team, Finance Analysts) from conception, design, development and deployment of products while informing and reporting to C-Level Executives and external stakeholders.- Carried out operational activities of scheduling and assigning resources and followed up on work deliverables.- Maintained product quality by collaborating with Quality Assurance in product testing.- Carried out User Acceptance tests with clients and training for deployment.- Oversaw go-live of products with required teams and users.- Established and maintained relationships with all stakeholders.- Managed product management team by recruiting, orienting, training and overseeing allocated tasks and duties. -
Product Experience SpecialistAfrica Prudential Plc Dec 2020 - Feb 2021Lagos, Nigeria- Effectively managed internal and external stakeholders - Resolved customers enquiries - Managed product backlog to meet up product Roadmap- Followed-Up with cross-sectional team to meet timeline.
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Associate Product ManagerXerde Limited Mar 2020 - Nov 2020Lekki, Lagos, Nigeria- Managed product planning, activation, ambassadors across different regions.- Tracked and managed product adoption- Collected and managed user feedback and making sure to improve the service delivered to users across region- Kept track of all the different ambassadors and influencers working in different areas.- Monitored customer, market and competitor activity and provided feedback to the team.- Provided coaching and sales development to ambassadors in order to enhance their product knowledge and sales skills.- Established productive, professional relationships with key personnel in assigned customer accounts.- Coordinated the customer involvement of other company personnel. -
Customer Service OperationsAfrica Prudential Plc Feb 2020 - Mar 2020Lagos, NigeriaAttended to request of unpaid dividend from banks through Nibss portalCarefully crosschecked ownership of stocks to treat mandateData Entry on Excel for paid and unpaid dividend
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Front Desk AdvisoryAfrica Prudential Plc Oct 2019 - Feb 2020Lagos, NigeriaAttended to customers one on one to resolve requests and enquiries. Attended to customer’s complaint and enquiries on unpaid dividend. Compiled customer’s feedback and recommended service delivery improvements to management. Interacted with different types of irate customers one on one to resolve requests successfullyDaily entry collation of payments and customers data on ExcelAttended to letters ✉ to resolve requests and complaints and unpaid dividend payments.Persuasion marketing of company's products to walk-in customers
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Inbound Customer Service RepresentativeAfrica Prudential Plc Mar 2019 - Oct 2019IllupejuEffectively managed assigned portfolio within a customer focused 360 degree customer fulfillment center, providing full services including inquiries, problem resolutions, telemarketing services and building confidence of all Africa Prudential services and products stakeholders and enhancing customer experience.Promoted the principle responsiveness; leveraging on the Company’s key focus and drive on exceptional customer service delivery to our esteemed clients.Achieved company targets through teamwork with team members.Attended to customer’s complaint and enquiries on unpaid dividend.Improved business processes, procedures and organizational structure. Increased efficiency among team members to achieve set targets. Answered constant flow of customers calls. Compiled customer’s feedback and recommended service delivery improvements to management. Interacted with different types of irate customers one on one to resolve requests and made them happy. Attended to customers Email requests and enquiries within TAT.
Afolabi Bishopton Skills
Afolabi Bishopton Education Details
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Initiating And Planning Projects -
Product Management Certificate -
Agricultural Economics
Frequently Asked Questions about Afolabi Bishopton
What company does Afolabi Bishopton work for?
Afolabi Bishopton works for Parkway
What is Afolabi Bishopton's role at the current company?
Afolabi Bishopton's current role is Senior Product Manager.
What is Afolabi Bishopton's email address?
Afolabi Bishopton's email address is ab****@****cts.com
What schools did Afolabi Bishopton attend?
Afolabi Bishopton attended University Of California, Irvine Division Of Continuing Education, Productdive, Ladoke Akintola University Of Technology.
What skills is Afolabi Bishopton known for?
Afolabi Bishopton has skills like Customer Service, Management, Drumming, Professional Driving, Problem Solving, Teamwork, Customer Service Management, Customer Support, Project Planning, Convincing People, Client Relations, Marketing.
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