-Grew the group-wide digital transformation journey from 10% to 70%, leveraging Salesforce CRM system.-Managed stakeholder (users, developers, testers, analysts) engagements for effective requirements elicitation and delivery.-Conducted system quality assessments, writing test cases, identifying bugs and ensuring optimal system performance.- Led group-wide dgital trainings and adoption to 75%

• Awarded a scholarship of about $35k to undergo the YPP from a pool of over 4,000 applicants.• Earned certifications in Business Integration Process with SAP S/4Hana and SAP Analytics Cloud as an4 associate Consultant• Trained in Design thinking with Focus on Business models, SAP Internal Sales Overview, Communication, and Presentation Skills.

*Boosted Connectivity from 50% to 69% by driving offline system status with Field Engineers*Established a Lifecare Systems tracker to monitor jobs*Implemented an automatic report template pulling 2310 closed jobs from MUST for the service team.*Boosted revenue to the service team by ensuring right liquidation to the business through the pull of Service-Max Report for FEs*Overhauled the opening of Jobs on SVC-Max for LCS Customers*Maximized Job opening assignment to FEs on MUST for timely debriefing to ensure the right liquidation to the business.*Generated timely work-orders for FEs to ensure the right liquidation to the business.*Transformed Monitoring screen for Inspector tools and connectivity to pre-empt equipment downtime

• Restructured sales data report for Hyper Supermarkets and Large Traditional stores.• Boosted customer-friendly strategies that increased our sales across supermarkets and stores• Established in-store merchandiser and product activations.

Contributed to the development of a web-based Customer Relationship Management System using PHP language; Codeigniter framework, CSS, HTML, JavaScript, MySql, and JQuery

* Learning and implementing web solutions using C++/C# languages* Designed the Invoice page for a customer bidding site