Afonso Cruz Email & Phone Number

Porto, Pt

LOBA is the first Customer Experience Agency in Portugal. Inspired by the “customer experience” philosophy, we embody our mission of providing excellent customer experiences to our customers' customers, with positivity, innovation and confidence. At LOBA, my job is to follow up project from inception to completion, providing consultancy in requirements definition, budget and timeframe allocation. I am the central point of contact for both client party and development team, turn ideas into functional custom tools. About 90% of our projects establish CRM as the business hub, connecting with Marketing Automation tools (like Zoho Campaigns, Mailchimp, HubSpot), ERP systems (such as Zoho Books, SAP, Microsoft Dynamics), help desk solutions (Zoho Desk, Zendesk), RMS (Zoho Recruit), Ecommerce platforms (Shopify), and cloud providers (Zoho Catalyst, AWS, Microsoft Azure).

Porto E Região, Portugal

At Lodge Records (now ACMC Music Group), a Creative Hub and collective of Record Labels for independent producers, vocalists, instrumentalists, and technicians, my role is to develop a CRM centered, automated commercial pipeline that ensures a stable entry of leads, leading to a seamless, well-managed, and high-quality process for our artists, providing them a stable system of Social Media content creation, curator partnerships and in result, a stable and growing average of music streams. This pipeline connects artists with both professional and amateur playlist curators, optimizing the exposure and reach of their music. Our ultimate goal is to evolve this system into a SaaS platform, providing a scalable solution for labels, artists, curators and investors worldwide.Our mission is to provide the best production environment for our artists and deliver an exceptional listening experience globally through social media, streaming services, and both conventional and unconventional distribution channels. We pride ourselves on fostering a multicultural organization, recognizing that music transcends boundaries. As such, we support and develop artists from diverse countries, cultures, and music genres, embracing the rich variety of global musical expression.

Valência, Espanha

JEFF is the world’s leading Superapp, revolutionizing the daily services industry by efficiently handling everyday tasks, freeing up your time for what truly matters. Its rapid growth speaks for itself, expanding from 120 to over 600 employees between 2018 and 2019, now operating in more than 40 countries. In 2017, Google recognized JEFF as one of the Top 20 Best Startups globally, and today, we rank among the Top 60 largest franchises in the world.In my role at JEFF, I focused on engaging and nurturing leads who had shown initial interest. The business model involves providing turnkey stores and services, all supported by our innovative Superapp. I successfully closed deals ranging from €30,000 to €60,000 across various sectors, including laundry, hairdressing, pet shops, gyms, and more.

Porto E Região, Portugal

Salesland is a leading Spanish company specializing in Sales & Field Marketing in the Portuguese market. Driven by my passion for sales, I joined Salesland to immerse myself in one of the most intense and direct sales environments in the world. My role involved on-field sales, where I promoted a financial product—a free credit card—arguably the most challenging product I've sold in my career. My job was to approach cold leads face-to-face, explain the benefits, and secure sign-ups on the spot, with the card being delivered by mail. Over seven months, I achieved an average of 70 deals per month, with about 30 being approved and closed by the financial entity. I reached a personal best of 17 closed deals in less than 10 hours. Despite the high-stress environment, the experience, team support, and knowledge gained were invaluable.

Amesterdã E Região, Holanda

INOV Contacto is a portuguese program of International Professional Internships developed by AICEP, the governmental business Agency for Trade & Investment. INOV Contacto targets young graduates and provides a unique opportunity for an international career, where you are randomly assigned to 1 of 83 possible countries.My experience as an Intern was based in Amsterdam, Netherlands, at VakantieStunt B.V., a Tour Operator that provides products and services for Dutch customers that seek for international vacations.My function consisted in International Relations and Product Management for Portugal. Here, I've had the opportunity to create new products, to manage new partnerships between the company and portuguese entities facilitating the access to the portuguese market, to participate in the various websites development that generated great results in inbound customer experience and user-friendly convertion, and also to promote internal relations that improved process efficiency and dynamized internal environment.

Porto E Região, Portugal

RIQUITÓ is a tourist animation company that acts on the cycling tourism market, offering Rickshaw tours in the marvelous city of Porto, distinguished by its exclusivity, class, comfort and glamor. Here, my role was the management of the entire operation of the company, from operations and logistics management, product management, stakeholders management and marketing management.

Lisboa E Região, Portugal

Website (Blog & E-Commerce) focused on consumers of extreme cycling content and products, targeting the niche of BMX and MTB modalities in Porto and Lisbon. Here, I worked as Communication Manager, which, thanks to the daily update and share of relevant content, we achieved to raise and retain thousands of visitors. From 2011 to 2013, without any sort of relevant education, me and my friend and partner, respectively with 16 and 17 years old, had a flow of 70 000 visitors in only 1 year and 8 months. You can find the webstore here - https://spotonlinestore.wordpress.com/

Bachelor'S Degree, Gestão De Marketing

Activities and Societies: IPAM Talks

Marketing Management

ERASMUS

Licentiate Degree, Business, Management, Marketing, And Related Support Services