Afonso Faustino Email & Phone Number

Lisbon, Portugal

Portugal

Portugal

Develop and execute the company's IT strategy aligned with business objectives.Provide leadership and guidance to the IT team for efficient and effective operations.Build important KPI's for the IT Service via PowerBI;Data auditing via SQL and Excel Power Pivot/Query;Product Class architecture;Manage and supervise IT performance;Asset Auditing;Microsoft Admin/365 - providing access and creating/maintaining policiesMaintain, enhance, and optimize office management processes;Maintaining over 2000 IoT devices such as TVs, tablets, robots, printers etc:Assist with onboardings and offboarding in what pertains to IT;Deployment of policies in MDM systems (Microsoft Intune/Endpoint);Deep understanding and deployment of Sharepoint capabilities nation wide.Deployment of physical access control system.Diagnose hardware and software issues;Budget allocation, management, and auditing;Cost center control and auditing.Security risk assessments;System administration;Deployment of conferencing equipment and Teams rooms;Deployment of hardware nationally and across 16 offices;Monitoring system performance and security risks:Build security guidelines and deploy them across the company;Microsoft 365 and Microsoft Admin system administration;Managing relations with clients such as Vodafone, Microsoft, TimeTrack and other;Provide help to diverse departments like Finance, HR, Operations,etc, with IT solutions in short amounts of time.

Lisboa, Portugal

Develop and execute the company's IT strategy;Build a vision and guidelines for IT Operations;Provide leadership and guidance to the IT department and its daily operations.Ubiquity/Unify network deployment;Provide support to 1st, 2nd, and 3rd party studios partners.Manage product helpdesk via Freshdesk.Build important KPIs for the IT Service via Google Data Studio;Ticketing system creation;System automation;Incident Response team member;Global internal information ownership and encryption and deployment of policies for labeling and use;Development of tools to help the security team keep track of issues;Manage and supervise IT performance;Google Workspace - providing access and creating/maintaining policies;Maintain, enhance, and optimize office management processes;Maintaining over 3000 IoT devices such as TVs, tablets, robots, printers etc:Assist with onboardings and offboarding in what pertains to IT;Deployment of policies in MDM systems (Microsoft Intune/Endpoint);Migration of tools;Deployment of app cost controls;Policy creation and deployment;Build security guidelines and deploy them across the company;IT response to 3rd party providers and auditing (Facebook/Meta, Snapchat);Deployment of physical access control system.Diagnose hardware and software issues;Budget allocation, management, and auditing;Cost center control and auditing.Security risk assessments;Imminent Security response;Deployment of conferencing equipment and Zoom rooms;Deployment of hardware internationally and across 10 countries;Monitoring system performance and security risks;Microsoft 365 and Microsoft Admin system administration;Managing relations with clients such as Vodafone, Microsoft, Hibob, Notion, Clickup, Jira, Slack, 1Password, Dropbox and other;Management of Atlassian tools;Cost cutting and re-budgeting;Provide help to diverse departments like Finance, People and Culture, Games, Leadership,etc, with IT solutions in short amounts of time.

Lisboa, Portugal

Implementing Asset Management Tool (Snipe-IT);Asset Auditing;Systems and platforms integration with SSO:Google Workspace Management - providing access and creating/maintainingpoliciesMaintain, enhance and optimize office management processes;Maintaining wireless/wired network with FortiNet, FortiGate and FortiCloud;Maintaining over 500 IoT devices such as TVs, tablets, robots, etc:Assist with onboardings and offboarding in what pertains to IT;Operational support in technical tasks for the SRE and Security teams(troubleshooting, writing scripts, configs,...);Deployment of policies in MDM systems (Jamf Pro, ManageEngine and Googleintegrated solution);Software deployment with MDM technologies referred above;Diagnose hardware and software issues;Budget allocation, management, and auditing;Security risk assessments;System administration;Advanced to expert level knowledge of architecture, business applications systemsdesign and integration with specific core business tools (Zoom, G Suite/GoogleWorkspace, Slack, GitLab, ChartIO, BambooHR, 1Password, Okta, macOS, iOS,Windows, Android).Deployment of conferencing equipment and Zoom rooms;Deployment of hardware internationally (USA and UK);Monitoring system performance and security risks:Member of ISMS rapid response team (SIRT) in security incidents;Equipment Management integration with Apple Business Manager;Provide technological solutions for events and challenges in hectic timelines andenvironments;Microsoft 365 and Microsoft Admin system administration;Managing relations with clients such as Vodafone, Oramix, Zoom, Bold and Google;Provide help to diverse departments like Language Operations, Finance, Revenue,etc, with IT solutions in short amounts of time.

Lisboa, Portugal

Implementing Microsoft Intune MDM;Optimizing and assisting on onboarding and offboarding processes;Access controls including provisioning and de-provisioning;Create security policies and deploy them in Microsoft environment;Create incident response protocols;Implementing IT ticketing tool system:Asset management, deployment, inventory, and audit;System administration;Provide technical support across Portugal;Microsoft System Administration (Admin Microsoft and Azure);Advanced to expert level knowledge of architecture, business applications systemsdesign and integration with specific core tools (TimeTrack, WebTop, PHC).Enhance the IT infrastructure, re-engineering and streamlining where needed tosupport the platforms and applications in terms of robustness, scalability, cost,availability and efficiency.Deploying and maintaining network infrastructure;Ensuring continuous availability of IT services through oversight of SLAs andmonitoring IT performance.Continuos support to Windows and MacOs systems;Maintaining and managing contracts and providers relationships.

Lisbon, Portugal

Cascais

Torres Vedras, Lisbon, Portugal

Torres Vedras, Lisbon, Portugal

Bachelor'S Degree, It For Management

High School Diploma, Socioeconomic Science