Prospect and develop numerous business opportunities with Multi National High Tech companies interested in investing in Brazil, typically in the IT and CyberSecurity Industry. Develop, negotiate and manage several business fronts, from prospection to deployment and collection .Evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.Devise, deploy and monitored processes to boost long-term business success and increase profit levels.Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.Develop implementation methodologies to rein in project costs while meeting key milestones.Work with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.

Responsible for the commercial and technical deployment of Artificial Intelligence-based Energy Optimization Systems.

Developed the sales strategies and pipelines, managed commercial negotiations and crafted commercial offers. Developed and delivered the product management strategies.Managed technical demmonstrations and commercial Deployment of UHF/SHF/EHF microwave radio systems on it’s wide range of products and configurations.

Developed and managed the sales pipelines, commercial negotiations and offers.Developed and delivered the product management strategies and positioning.Coordinated technical demonstrations and commercial deployments of SHF microwave transmition. radio systems, Routers, Switches, DWDM and SDH equipments.

Responsible for the deployment, configuration and support of transmission and datacom equipments, such as PTNs, Routers, Switches, SDHs, DWDMs, and SHF Radios. Coordinated acceptance tests and technical demonstrations of new equipments and all relevant documentation, both with customers and regulatory entities.Developed training material, for both internal and external audiences.Integrated all aforementioned equipments with Event Management tools, such as HP OpenView and TelcoManager.

Responsible for leading dedicated customer support centers, responsible for proactively monitoring the infrastructure and services, and for concentrating all the customer support experience in a single point of contact.Responsible for high complexity incident management, coordinating in loco technical interventions, and the completion of incident and problem management processes.Developed procedures and training, and ensured that it was properly recorded by generating all the relevant documentation.

Responsible for 2nd and 3rd level support of customers located in the Latin-America region.Responsible for proactively monitoring and supporting network resources running several technologies, such as TCP/IP, ATM, Frame-Relay, X.25 and several proprietary developments.

Responsible for supporting customers in Brazil and Latin-America. Responsible for proactive monitoring of network resources, trouble-shooting and deployment of service restoration procedures, with a special focus on airlines companies and related customers, such as Sabre, Galileo and VARIG.