Afraa Adil Email & Phone Number

Ajman, United Arab Emirates

Khartoum, Sudan

- Achieved a 100% success rate in executing high-risk audits on network systems and security controls, involving thorough analysis of reports and logs, comprehensive system and process audits, interviews, tests, and database updates.- Delivered a 100% completion rate on multiple audit assignments on technology and security controls, effectively identifying and resolving inconsistencies, vulnerabilities, weaknesses, and risks.- Ensured all system updates, upgrades, and changes were 100% compliant with company policies and regulatory standards through regular monitoring.- Maintained top-tier information security for all accessed, used, or managed company assets, strictly adhering to company policies.- Prepared comprehensive final audit reports with actionable recommendations, achieving a 90% implementation rate for improvements in network systems and security controls.

Sudan

- Achieved a 95% success rate in diagnosing and resolving intricate technical issues within circuit-switched networks.- Demonstrated expertise in analyzing network logs and monitoring system performance, resulting in swift troubleshooting efforts and prompt resolution of customer concerns.- Installed and configured new CS core devices, conducted software updates, and performed equipment checks, leading to enhancement in network optimization. - Maintained professionalism while managing customer inquiries, delivering regular updates on issue statuses, and providing expert assistance. - Maintained 100% comprehensive documentation of network configurations and resolution procedures. - Actively participated in training sessions to stay updated on emerging technologies, products, and industry best practices relevant to circuit-switched networks.

Sudan

- Spearheaded the processing of work orders for maintenance, repairs, installations, and enhancements, contributing to a 25% increase in operational efficiency.- Established and managed a centralized tracking system, resulting in a 30% improvement in monitoring work order statuses and progress.- Served as the key liaison between field technicians, clients, and internal stakeholders, leading to a 40% enhancement in communication effectiveness.- Led rapid response efforts during emergencies or service interruptions, achieving a 50% reduction in downtime and operational disruptions.- Maintained meticulous records of operational activities, ensuring a 20% increase in organizational efficiency and compliance.

Sudan

During my intensive two-month training at Zain Telecom Company's technical departments, I attained a comprehensive grasp of mobile communications operations. This immersive experience provided me with a broad overview of pivotal technical departments.In the Front Office department, I delved into customer-centric aspects of the telecom industry, mastering customer service protocols, sales strategies, and frontline operations. This exposure honed my ability to address customer needs and elevate satisfaction levels, crucial for maintaining a competitive edge.Within the Back Office department, I gained hands-on proficiency in backend operations critical for seamless service delivery. I navigated network management systems, billing processes, and backend infrastructure management, essential for ensuring service continuity and optimizing resource allocation.In the Planning & Optimization department, I acquired strategic insights into fine-tuning network infrastructure for enhanced performance and efficiency. This involved studying network optimization techniques, capacity planning, and quality of service optimization, vital for meeting service-level agreements and adapting to market dynamics.Throughout this training, I actively engaged with professionals across departments, fostering a collaborative learning environment and gaining insights from industry experts. This experience not only bolstered my technical prowess but also provided a holistic understanding of operational intricacies at a leading telecom company like Zain.Overall, this achievement significantly enriched my expertise in mobile communications operations, equipping me with the requisite knowledge and skills to make impactful contributions to the telecom industry's evolving landscape.