• Reconciliation of claims and settlements between banks for APAC, France and MENA region.• Make claims and settle charges for the services rendered between banks.• Setting up and maintaining RMA/Swift Key Authentication between the banks.• Analyze the risk involved before setting up any RMA relationship. Scrutinize the KYC documents provided by the correspondent bank and also perform world check/ Due Diligence and KYC / KYN check on the relations before the set up.• Perform Quality Checks and maintain error tracker to provide feedback to employees on monthly basis.• Recognized as a SME in the process and acting as a POC for Process related Queries.• Worked as a validator (L2) and verifier to ensure that the L1 has processed the request correctly and has performed all the necessary security checks and taken the risk minimizing measures into consideration before approving the RMA setup.• Trained newly joined associates to meet BAU Targets by designing a standard Training Plan.• Managing the team’s quality by doing regular checks, escalations, business calls, preparing daily, weekly and monthly MIS and ensuring accurate data is maintained.• Managing the team to ensure the work is completed with adherence to the timelines according to the PLA/SLAs.