Afrah Mahmood Email & Phone Number

Cambridge, On, Ca

Cambridge On

•Implemented retention strategies that significantly reduced customer churn rates, resulting in measurable increases in overall customer retention for Reliance.•Successfully persuaded a substantial number of customers to reconsider their decision to cancel services, resulting in a noticeable boost in revenue and customer lifetime value.•Enhanced customer satisfaction scores by consistently delivering outstanding experiences, resulting in improved brand loyalty and positive word-of-mouth referrals.•Played a pivotal role in identifying and addressing key pain points for customers, leading to enhanced customer loyalty and decreased attrition.•Provided valuable insights into competitive activities and attrition drivers, enabling Reliance to proactively adapt and stay ahead in the market.•Contributed to cost and risk control efforts by optimizing productivity and streamlining processes, resulting in improved operational efficiency and reduced financial risk.•Cultivated a culture of customer-centricity within the team, fostering a deep sense of pride and ownership in delivering exceptional service.

Cambridge, Ontario, Canada

• Contributed to company's retail operations, customer service, efficient checkout processes, and accurate financial transactions. • Played a pivotal role in increasing the company's credit card adoption, effectively presenting loyalty programs, reward point promotions, and encouraging customers to maximise their benefits through membership. • Maintained a comprehensive understanding of the company's product offerings, and personalized recommendations to meet customer needs. • Thrived in the dynamic and fast-paced retail setting environment to drive performance and exceed sales targets consistently. • Alleviated customer concerns, addressing issues and complaints professionally to ensure customer satisfaction. • Facilitated new team members, shared product knowledge, sales techniques, and customer service best practices, and helped them integrate into the store's operations and culture effectively.

Cambridge On

• Seamlessly orchestrate transactions with finesse, harnessing the power of our cutting-edge POS system to ensure each customer journey through checkout is swift and flawless.• Execute precision scanning techniques to perfection, guaranteeing spot-on pricing accuracy and a streamlined checkout process that leaves no room for error.• Handle returns and exchanges with a touch of elegance, showcasing professionalism and an unwavering commitment to detail to deliver seamless transactions and absolute satisfaction.• Maintain impeccable standards by meticulously curating pristine, organized checkout areas that elevate the shopping experience to new heights for every patron.• Address customer concerns with agility, swiftly resolving complaints and providing expert guidance to turn challenges into opportunities for exceptional service and unwavering satisfaction

Toronto, Ontario, Canada

Sold Traditional Clothing locally Carried out day-to-day duties accurately and efficiently. Demonstrated respect, friendliness, and willingness to help whereverneeded. Worked flexible hours; night, weekend, and holiday shifts.

High School Diploma, 12

Arabic Course

Arabic Language Course