Database administrationSoftware supportSoftware and hardware implementationCloud supportERP billing softwares, POS, KOT software, Sql serverDatabase, Crystal Report, report builderDocumenting the updates and closing of all support issues in trouble ticket-tracking systems in accordance with department procedures and customer service level agreement.Provided technical support to customers and company for installation and test carried on the network for both hardware and software process.

Implementation engineer with experience in installation, configuration, deployment, management, and troubleshooting of enterprise applications.Installing SQL SERVER on clients computer for software use, and installing software on clients computers.Troubleshooting and resolving the software/hardware/system or configurationRelated issuesGathered requirements, defined scopes, assigned resources, and created schedules That met or exceeded project requirements