● Collaborated with the Operations Manager and other teams to develop implementation plans for new and existingservices.● Developed project plans and timelines for the successful implementation of services.● Communicated with clients to gather necessary information and provided updates on project progress.● Continuously evaluated and improved service delivery processes to enhance efficiency and effectiveness.● Maintained accurate records and documentation of all project activities and outcomes.● Submitted periodic reports to the operations department detailing work progress, achievements, and challenges.● Addressed any service delivery issues in consultation with the operations manager and sought solutions.

● Archived and indexed information and data within files and computers.● Provided technical support.● Performed organizational tasks.