Alex Frankenhauser Email & Phone Number

Saskatoon

Working in liaison with Sasktel's Business Sales and Marketing departments to provide technical product knowledge to customers in the Saskatchewan marketplace. Gather customers requirements using different techniques such as one on one interviews or workshops.Act as single point of contact for customer technical question about Sasktel products and services. Ensure accurate solution design by interacting between the customer technical teams and the Sasktel design and delivery teams.

Saskatoon, Saskatchewan, Canada

Responsible for designing and selling EPIC corporate products and services in the Saskatchewan marketplace. Work with major Saskatchewan companies such as Regina Qu’Appelle Health Region, Greater Saskatoon Public School Board and the City of Prince Albert, to improve their current IT infrastructure to effectively support their business objectives and requirements.Analyze clients' current architecture and computer system infrastructure, design improvements and propose new solutions to match client needs and requirements. Lead technical teams for implementation of systems and applications to ensure proper system functionality.

Weingarten, Germany

While on sabbatical with my family in Germany I worked as an Electrical and Network Technician. Main duties included installation of electrical and network infrastructure solutions.

Saskatoon, Canada

Lead a server/network infrastructure team consisting of Senior Technical Analysts, Systems Administrators, Network Infrastructure Analysts and Network Technicians.Responsible for delivering complex infrastructure projects such as network infrastructure refresh, corporate WLAN implementation, the complete virtualization of the existing server infrastructure and disaster recovery. Also responsible for ensuring continued day to day IT operations and service delivery for six casinos and a central office location with two additional satellite offices.Work directly with the Director of IT Operations to identify, recommend, develop, implement and support technology solutions for all aspects of the organization. On an ongoing basis, improve operational IT processes and services.Develop IT policies, budgets and road-maps to support SIGA's IT Infrastructure and drive change and automation in the IT organization.Being ITIL V3 Foundation certified I have a good understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

Saskatoon, Canada

Expanding operations for EPIC Information Solutions – a Hewlett Packard Business Partner – into Saskatchewan while continuing to provide enterprise level IT consulting for EPIC clients in Manitoba and Saskatchewan.Work with major Saskatchewan and Manitoba companies such as Manitoba Hydro, Regina Qu’Appelle Health Region and Canwest Global, to improve their current IT infrastructure to effectively support their business objectives and requirements.Analyze clients' current architecture and computer system infrastructure, design improvements and propose new solutions to match client needs and requirements. Lead technical teams for implementation of systems and applications to ensure proper system functionality.

Winnipeg, Canada

Analyze and support Hewlett Packard client environments, assess client needs and advise on appropriate solutions to realize strategic IT management goals. Support the client’s business decision making process and interface between clients and sales professionals. Lead technical project teams on technologies, approaches and project deliveries for the implementation of enterprise solutions. Oversee the overall quality and integrity of IT infrastructure projects. Lead and contribute to proposal development for complex IT solutions. Act as a trusted adviser for Hewlett Packard clients.Trained member of Hewlett Packard's Global Method for IT Solution Architecture (HPGM ITSA) Profession, Certified HP-UX System Administrator and Certified Hewlett Packard Mission Critical Support Engineer. Active participant in HP knowledge creation and dissemination initiatives. Subject Matter Expert (SME) in the following areas:- Storage and storage area networks, Hewlett Packard EVA and XP Disk Arrays as well as Brocade Switches- Backup and recovery solutions, Hewlett Packard Data Protector- Hewlett Packard high availability solutions for HP-UX, MC/ServiceGuard, MetroCluster, - ServiceGuard for SAP (SGexSAP), ServiceGuard for Oracle RAC (SGeRAC)- Hewlett Packard disaster recovery and data replication solutions, Business Copy, Continuous Access- Virtualization and system management techniques for HP 9000 systems (HP-UX) and Intel based systems (VMware)

Böblingen, Germany

Responsible for design and architectural review of backup and recovery solutions throughout the EMEA (Europe, Middle East and Africa) region for HP Consulting, HP Global Sales Service and HP Sales Force. Helped to implement complex backup and recovery projects, onsite and remote. Supported above organizations with detailed expert knowledge in presales customer visits (Strategic Big Deal Support).Trained internal and external consultants on HP OpenView Omniback II (Level300/350). Supported Business Development Managers in expanding the technical expertise of channel partners.

Böblingen, Germany

Developed and managed HP customer relationships. Responsible for overall customer satisfaction and continued account growth. Work directly with IT managers to define future enterprise network and system solution strategies. Led project teams to implement solutions which realize strategic IT management goals.

Ratingen, Germany

HP Software and Service Group international trainee program, extensive in-depth training in HP software and hardware solutions.

Paris, France

Worked together with local IT staff to ensure an ongoing IT service to the members of the French Organization Committee (CFO) and the press at the Parc de Prince stadium.

Ravensburg, Germany

Completed a three year apprenticeship as a system operator for data and speech transfer techniques.Worked as a technician responsible for developing and expanding existing exchange offices

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering, Beng. (Hons)

Activities and Societies: Association of International Students

Dipl. Ing. (Fh), Electrical, Electronics And Communications Engineering

Activities and Societies: Student Soccer Team

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Activities and Societies: TTU, Soccer TeamAwarded a Carl Duisberg scholarship for an engineering internship in the US. Developed.