Afreen Akhtar Email & Phone Number

Coimbatore, Tamil Nadu, India

Bangalore

Bengaluru Area, India

At Floret Media i have handled multiple roles and responsibilities under different departments. I had a great exposure in this company. Being a startup i got the opportunity to understand the startup culture and work under various roles. My ability to learn things quickly helped me to play the role of a project lead, accountant, admin executive, hr generalist, payroll processor and client account manager.Client ServicingEstablish and cultivate relationships with clients.Contact clients for inputs for project delivery.Call them up for service review, performance report feedbacks and payments.Making sales proposalsCollaborating with multiple internal departments within the company to improve the quality of product and services.Project ManagementResponsible for end to end delivery of the project. Ensure timely project completion, customer satisfaction and revenue generation.Help define project scope, goals, deliverable, tasks & required resources.Managing the production of the required deliverables. Planning and monitoring the project. Adopting any delegation and use of project assurance roles within agreed reporting structures. Preparing and maintaining project, stage and exception plans as required.Managing project risks, including the development of contingency plans. Accounting / Admin / HR & PayrollManaging all finance and accounting operationsProcessing incoming payments & follow up for outstanding payment.Processing Payroll. Preparing financial reports, ex: Revenue Report, Sales Report, Cash In Flow.Statutory - Preparing necessary documents for Tax Returns. Scheduling Interview, conducting first round of interview & assisting in interview processEnsuring background and reference checks are completed.Preparing new employee files & orienting new employees to the organization. Performing employee joining & exit formalitiesMaintaining current HR files and databases.

Bengaluru Area, India

I worked in the role of a Client Servicing Executive at Aegis. My roles & responsibilities were:Call customers and enquire about their challenges, concerns.Escalating the feedback to the Service Centers by booking complaints. Meet the target like the number of calls per day Handling any escalation issues with the inbound team. Investigate and resolve customer inquiries and complaints in an empathetic manner.Solve unresolved customer issues. Promptly respond to inquiries and requests from prospective customers. Taken ownership of team productivity and managed workflow to meet quality service goals. Training new candidates for the process. Pre-process and process training for new joiners and making them skilled for the live process. Assigning work to the team and monitoring the process.