Lead Administrator And Delivery Support Manager
CurrentThis role is an integral part of the Arch organisation and in particular to the administration and delivery teams. This role directly supports the Head of Projects and the Delivery Managers with all aspects of administration and the delivery of apprenticeships.I am responsible for the apprentice journey, remote delivery, and reports on the apprentices’ progress by monitoring evidence that is uploaded to the e-portfolio system. I am also responsible for the scheduling of classes and resources through the master calendar working closely with the Delivery Managers.The person in this role attends the Operations Team meeting.Reporting to the Head of Projects, the role has a close working relationship with the London and North Delivery Managers and the Senior Operations team working closely with the Head of Quality and Compliance and Director of Operations.The role may also have a relationship with external authorities and organisations such as SFA, Ofsted, City and Guilds, Edexcel and vendor certification organisations.* Production and distribution of all reports on time* Achievement of all personal objectives as set by Head of Projects* Able to build relationships with learners and colleagues* Development and management of administration assistant* Full responsibility for scheduling classes in the MC or system, reporting on resources and efficiencies* Effective relationships with stakeholders external and internal* Supporting the learner journey effectively* Scheduling study leave, functional skills and allocations* Managing reporting and auditing on Smart Assessor* Escalating apprentices who are not progressing to the team leader and Head of Quality and Compliance* Attends and takes minutes and actions for the Operations team meeting.* Daily development and management of team administrator and other individuals* Responsibility for the training rooms