Afreen Khan Email & Phone Number

I am a dedicated Customer Support Specialist with 8 years of experience in delivering high-quality customer service, specializing in technical chat support. Throughout my career, I have developed strong problem-solving abilities and a keen understanding of customer needs, enabling me to resolve complex issues quickly and efficiently.During my 6 years at Teleperformance, I was promoted to Subject Matter Expert (SME) in 2023, where I led a team of advisors, managed agent productivity reports, and provided training to enhance overall performance. My responsibilities included handling escalations, resolving technical inquiries, and driving improvements in customer satisfaction.My key strengths include:Technical Troubleshooting: Proficient in diagnosing and solving technical problems, ensuring minimal downtime for customers.Live Chat Support: Skilled in managing multiple chat sessions simultaneously while maintaining high levels of service quality.Customer Communication: Strong ability to explain technical solutions in a clear and understandable way, ensuring customers feel supported.Team Leadership: Experience in coaching and mentoring teams to improve productivity and quality of service.CRM Proficiency: Expertise in using CRM systems to manage customer interactions and streamline support processes.I am currently seeking customer service opportunities in Dubai, where I can utilize my experience and contribute to the growth of an organization. I am confident that my background in customer support and technical troubleshooting will make a positive impact.

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  Mumbai University

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