1.Responsible for creating and managing budgets for the HR Department.2.Develop and administer HR plans and procedures related to company personnel.3.Planning, organize and control activities and actions of the Department.4.Creating hiring plans for Front-Of-The-House and Back-Of-The-House.5.Development of the HR department goals, objectives and system.6.Promote open roles using online job ads.7.Responsible for managing recruitment, interview, selection, and hiring actions.8.Oversee all learning and development as well as training initiatives9.Oversee employee benefits structures for examples healthcare, worker's compensation, risk-benefit administration, pension fund scheme payment. 10.Plan and oversee payroll and employee benefit programs.11.Calculating payroll considering overtime, holidays and evening shifts.12.Facilitate dispute mediation, grievance procedures, and disciplinary procedures.13.Advise executive management on HR issues, for example, diversity management, performance appraisals, salary trends, and leadership development.13. Host onboarding sessions for new employees and personally conduct exit interviews of all departing employees.

1.Working knowledge and understanding of the UAE labour law.2.Assist with the recruitment process by identifying candidates.3.Performing reference checks and issuing employment contracts.4.Conduct induction / orientation program for all newly joined employees5.Maintain digital and electronic records of employees.6.Receive employee complaints, suggestions and queries and make sure they have been handled properly7.Implement and develop policies regarding work conditions, performance management, disciplinary procedures, and absence and vacation management.8.Staying up-to-date, interpreting and advising on UAE Labour law.9.Administering payroll activities and maintaining employee records.10.Maintain an up to date computerized database of all employees

Maintain existing client’s accounts and ensuring a high level of customer service is maintained• Propelled revenue by evaluating market and identifying new prospects• Finalization of contracts and invoices which includes coordination with other departments• Complete and submit finance documents within given time limits• Adhere to company rules on grooming, personal hygiene and uniform• Perform other official duties as assigned.• Complete understanding of the sale process, our products and our competitors to ensure low turnaround times• Selling to clients both face to face and over the telephone and insure all bookings are manage and handled in professional manner• Working with senior management to plan the growth of the business in terms of business planning and resource requirements.• Understand and adhere to the requirements of company’s quality policy

Determined customer needs and provided world-class service to corporate, leisure, and group travel customers. Interacted with clients via phone and e-mail. Booked airfare, cars, and hotels. Aided clients with matters regarding passports and visas. Processed exchanges and refunds for airline tickets. Developed knowledge and experience in all areas of operations for full-service travel agencies.

Responsible for working PRA ( Passenger Revenue Accounting )➢ Handling Revenue Accounting for Lufthansa Airline. Issuing debits for travel agency.➢ Handling client email. Solving queries.➢ Be proactive with clients and reply to their queries by emails as per SLA and promptlyresolving client issues and concerns if any.➢ On hand experience on using system like Amadeus.➢ To discuss every complicated mater with the supervisors, team leaders, people incharge, and other professionals effectively to settle the important issues.➢ Ensure strict adherence to clients travel policies.➢ Handle sub agents and any task as delegated by management

➢ Worked as a Customer Response Executive With Travelocity .com➢ Job involved in and out calling assignment.➢ Attending & Processing Customer Inquiry/ Request or complaints. ➢ Handling client queries regarding Air, Car and Hotel.➢ Reissuing and cancelation of ticket.➢ Processing refund for the passenger.➢ Ensuring Maximum First call resolution to customers.➢ Achieving Quality & Productivity parameters designed by the firm➢ Interaction With the us republican➢ Solving and Forwarding the cases to the concerned departments➢ Currently working for Expedia Schedule department➢ Manual Exchanges ➢ Use to create the PNR and ticket the reservation ➢ Making Highest number of sales in the team .➢ Always the top performer in making sales ➢ Advising clients of the changes in fares and rearranging alternate Reservation➢ Global Distribution System (Sabre)

➢ Job required interaction with Customer.➢ Customer Sales and Communication.➢ Handling Accounts for the Hospital .➢ Invoicing Cash, Corporate and Credit Cards➢ Maintaining ledger ➢ Maintaining stock