Afreen Masood Email & Phone Number

Hyderabad, In

India

Experienced Product Manager with a strong background in guiding product development from concept to launch. Skilled in crafting product roadmaps, conducting market research, and performing competitive analyses to identify opportunities and address market gaps. Proven ability to lead cross-functional teams across regions, ensuring alignment between engineering, marketing, and sales. Adept at defining product requirements, prioritizing features for maximum impact, and implementing processes that ensure timely delivery of high-quality solutions.Experienced in analyzing customer feedback and usage data to inform strategic decisions, improving user experience, and driving growth. Successfully collaborated with stakeholders to expand market share, enhance customer satisfaction, and create innovative offerings. Expertise in industry trend analysis, post-launch evaluation, and strategic communication with leadership and customers, ensuring continuous product and business improvement.

Hyderabad, Telangana, India

• Organize and Lead regular Scrum Meetings, Daily Stand-ups, Sprint and Release Planning sessions, Retrospectives, and other Project Planning and Issue Resolution meetings.• Work with the Internal teams (i.e., SA, Dev & QA teams) to track project statuses and ensure on-time delivery within the finalized scope and Estimated hours & Work with developers to provide direction and improve work outputs related to implementation, Product release, Training, and Documentation.• Monitor and report on project progress, advising stakeholders of potential delays and resources required to complete the project on time.• Adhering to the Agile/SCRUM concepts and principles to identify issues as they arise, elevating them to management if necessary.• Address the concerns escalated by various clients on the projects involved by directing the issue to the right POC within the team (both via emails & JIRA Support - JSM)• Anticipate project challenges and risks and identify and execute mitigation plans.• Participate in Discovery Calls with the client and gather the requirements along with the Solution Architects & BA to prepare BRD.• Coordinate with the Internal team in collecting the Level of Estimates and Share them with the client for Approval.• Upon Billing confirmation, according to the resource availability, Prepare the Project Plan and share the estimated delivery date with the Clients.• Anticipate project challenges in early steps and risks and identify and execute mitigation plans.• Work with the development team to track project statuses and ensure on-time delivery within scope and budget.• Track and measure product development performance to analyze the completion of short- and long-term goals.• Establish a feedback loop for products from internal users and clients.• Determine optimal solutions for complex problems during project Executions.

Hyderabad, Telangana, India

• Acting as a liaison between Senior Management and Project teams in various regions executing government Projects for All type of communications.• Track and monitor all projects status regularly to ensure that deliverables are completed as scheduled.• Maintaining & structuring MIS data into projections for performance Analysis of each project.• Monitoring and working on improving the service Quality and Standards by daily tracking the Operational activities of all regions.• Ensuring the Proper utility of the Staff employed with defined Tasks allocated on-field.• Organize regular hierarchical follow-ups with all levels of managers.• Provide project support and assistance to team members in Head – Quarters Office.• Structuring the Work-flow of service and refining the process for better customer satisfaction.• Played the Active role in implementation of Organizational Restructuring of organization’s existing proceedings.• Planning and scheduling the Implementations of Project development activities as per senior management directions.• Proactive estimation of risks which can be faced during services & arrange possible solutions to senior management to sort it in the better way possible.• Assist Senior Management in execution of all process improvement plans.• Provide Process Enhancement Training to the Regional teams defined by Senior management.• Update management and stakeholders on project status, key issues, risks and action items in timely manner.• Serve as primary contact for management for all kinds of escalations.• Conduct periodical evaluation of team performance.

Hyderabad, Telangana, India

• Owning the complete WhatsApp Business Account Projects responsibility from initiation to making LIVE. • Acting like a Single Point of Contact on behalf of Netxcell to Facebook.• Provided the best support in Client interactions in various stages both functionally and technically for the smooth flow of the projects.• Extracted various methods and techniques for problem resolving during project handling.• Coordinating with Internal team and Stakeholders on regular basis.• Responsible for Daily standup meetings and tracking of all projects of the company.• Supported Project Manager in 20 different projects on daily basis.• Maintained smooth flow of business product development from the internal team to business POC.• Responsible for maintaining daily, weekly, monthly project tracker and update them timely to internal stakeholders.• Managing Resource Plan as per the requirement to execute the projects.

Hyderabad, Telangana

• Active participation in number of business, client, Project buying meetings regularly.• Good exposure & communicating ability with both internal and external parties.• Providing outstanding service to all parties involved with 4 projects, promoting effective and lasting business relationships.• Coordinating meetings with all pertinent parties and set up remote calls.• Managing all online communications for projects, including those from social media, email and website sources.• Guiding project team staff to drive project success.• Conducting research and gathering key information for use in upcoming project planning.• Oversaw workflow of all company products / Projects.• Reviewing documentation to verify conformance with established project criteria.• Collaborating with Senior Project managers, Architects & Senior developers to resolve issues with non-compliant projects and designs.• Staying up-to-date on Technical competency of the company to maintain IT systems compliance with every design.• Supporting in Communication with clients about ideas for innovative designs, other constraints and use requirements.• Devoting special emphasis to punctuality and working to maintain outstanding attendance record, consistently arriving to work (ready to start immediately).• Increased customer satisfaction by delivering resolved issues on time.• Monitoring social media and online sources for industry trends.• Handling calls to address customer inquiries and concerns.

Hyderabad, Telangana

Master Of Business Administration - Mba, It Systems, Mba

Bachelor Of Technology, Mechanical Engineering