Outside sales and front office manager for full service Travel Agency

- Set goaals, establishes priorities, manages resources, develops concepts and approaches for client retention and procurement; - Plans itineraries, and arranges accommodations and other travel services for leisure travel clients; - Computes cost of travel and accommodations and books transportation and hotel reservations; · - Researches both national and international laws, rulings and regulations in order to advise clients as to essential legal constraints and currency exchange values; · Plans, describes, arranges, and sells itinerary tour packages andpromotional travel incentives offered by major travel providers, utilizing knowledge of available travel services and promotional techniques; · - Formulates procedures for client retention and procurement; · Prepares employee ratings and conducts employee benefit and insuranceprograms; · Assists in preparing organizational budget and monthly financial reports; · Uniquely leverages to short and long run profits by offering high-level quality service as the differential advantage to achieve a competitive edge.

· Managed fast paced Human Resources office environment, front desk dutiesincluding high volume interaction with internal/external personnel and telephoneinquires; · Served as the first point of contact to the public and department staff, both inperson and by telephone; · Maintained office reports, contact lists and other database systems forapplicant support; · Read and analyzed incoming memos, submissions, and reports to determinetheir significance and planned their distribution; · Assured effective, expedient communications and positive public relations; · Updated employee files using Microsoft Excel, Word, Access, Share Point andother software programs; · Pre-screening applicants and offered assistance navigating CDOT web portal.Volunteers for various HR projects

Organized sold and promoted various Birthright Israel travel projects and outreach initiatives. In partnership with Ezra Olami promoted cultural and religious awareness of Israel. Managed group travel logistics and offered predeparture assistance for Ezra groups throughout Tri-state area airports

· Demonstrated exceptional project management skills in planning, coordinating,and overseeing facilities' compliance with applicable governmental regulations,internal policies and procedures; · Implemented and tested new functionalities; · Recreated, analyzed and solved problems raised by quality assurance orcustomer service; · Upgraded and maintained D.O.T. Traffic Control Management systems andhandled troubleshooting issues; · Supported existing software and designed, developed and implementedapplication enhancements using MOTIF; · Assisted senior programmers in data conversion from project specifications; · Automated data processing and improved existing systems with UNIX shellscripts; · Planned and overseen the development, implementation, and support ofinformation technology programs and initiatives for IT support and services; · Maintain currency of knowledge with respect to relevant state-of-the-arttechnology, equipment, and systems