Wajid Khan Afridi Email & Phone Number

Dubai, United Arab Emirates

 Provided technical support for Ministry of Education UAE. Managing School IT Asset Inventory up to date i.g Laptop, PCs, PRojector, Smart Board, Network devices, A/V CCTV and printer etc. Software and application that meet users’ everyday activities. IT helpdesk support and remote support for Closing the Service desk ticket with proper support. Maintaining of the equipment or device available in the field. Remote Support & troubleshooting for desktop software such as Office 365 (Teams & Outlook), MDM, Any desk. Troubleshooting and Technical Support on Interactive Projectors, Smart TV, Network Printers & CCTV. Update, upgrade and maintain Desktop, Laptop & Server. Preparing Inventory reports for all devices available in the field. Dealing and resolving issues with end users regarding accounts, application, and network problems. Provide network support, troubleshooting in the field. Assembling/Repairing Desktop & laptop hardware. Changing hardware spare parts and coordinating with vendors/Clients.

Mussafah, Abu Dhabi, United Arab Emirates

OverviewLargest paymentsystem in UAE. More than 3000 cash payment kiosks in all of the Emirates.Etisalat, Du, Salik, Utility bills, FEWA, Dubai Police, Flydubai, International transfers, Google Play, iTunesvouchers and more than 520 services.Responsibilities: Installing new OS and Imaging the hard drives for Cloning and Backups using Acronis. New Connection of Kiosk Terminal, installation and Updating the Kiosk, Proper Configuration and update new certification and VPN. Managed Different Microsoft Servers i.e., Domain Controller File Server, PrintServer. Complete Setup for Server Room as per required standards. Installing, configuring andmonitoring. Installing new hardware (servers, printers, scanners, computers, workstations,etc. Backup emails, Active Directory, Microsoft Servers, and other important stuff on regular basis. Installing and fabricating Switches, Patch Panels cables faceplates and IO’s. CCTVCamera management.

Al Fujayrah, United Arab Emirates

Responsibilities: Working As a Field Engineer key responsibilities are Installation of New services i.e., Home basic, home starter, home advance and ultimate. Installation of Huawei ONT, Nokia ONT, Alcatel ONT, Router, IPTV, landline. Follow up the opened Trouble Tickets till the problem is completely resolved. Working with retention team, relocation team, upgradation team and FNL team to provide services asAccess provider and Access seeker in different areas. Installation of multiple routers at customer premise, Linksys, D-Link, TP Link and Cisco to create meshtopology. Solve problems related to fiber, power issue,slow speed, buffering, landline, frequencydisconnection, and using Wireshark on customer premise to identify the issue. Coordination with Field engineer, NOC Engineer and sales department to give services to customer

Bachelor'S Degree, Computer Science, A

Secondary School Certificate (Metric), Science, A

Fcs, Computer Science, A