Afrizal Afrizal Email & Phone Number

Jakarta, Indonesia

OY! is an Indonesian fintech start up that mainly focusing on money movement aggregator. We are aiming to enable businesses and end-users in Indonesia to have access to world-class financial services, starting with sending and accepting money seamlessly and securely at scale.My Responsibilities are1. Provides satisfactory answers to every input and question from users 2. Handling and following up on complaints / confirmations from users 3. Daily Summary Reports 4. Record Product Case / Info

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

JULO is an innovative technology financial company that aims to provide unsecured online loan solutions (KTA) to people in Indonesia, through a smartphone application base.My responsibilities are1. Maintain and develop operations quality standards;2. Review a subset of support agents’ conversations (calls);3. Assess support interactions based on internal standards;4. Accompany evaluations with meaningful and constructive feedback;5. Discuss and explain feedback with agents in regular meetings;6. Analyze all agents support system (e.g. CRM) and how the support team’s performance affects those KPIs;7. Create strategies to improve support KPIsand help agents improve their performance with specific instructions and constant support;8. Monitor performance on the agent and team level and create reports that reflect support performance;9. Report support team’s performance to higher-ups;10. Participate and contribute in calibration sessions to maintain consistency in internal evaluations.

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

My responsibilities are1. Conducting KYC properly;2. To perform phone verification efforts through call outs and record phone verification details made for each application;3. Communicate effectively and efficiently to involved in obtaining verification information;4. Insert customer and account data by inputting text based and numerical information from source documents within time limits;5. Review documents to find indication of fraud;6. Research and obtain further information for incomplete documents.

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

PT Digital Solution Indonesia known as doctor rupiah. Engaged in financial services (P2P Lending)My responsibilities are1. Contact the customer to verify the data 2. Call the number listed on the application (office and kin) to crosscheck the data provided by consumers3. Act as credit analyst executed to approve/reject the consumer's application

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

Citibank Indonesia provides banking, credit card and loan services to customers globally.As Telesales Officers my job descriptions are1. Contacting potential or existing customers to inform them about a product or service using scripts;2. Answering questions about products or the company; 3.Asking questions to understand customer requirements and close sales.

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

Bank ANZ Indonesia PT provides financial services. The Company offers credit and debit cards, personal loans, home loans, and insurance products, as well as investment, bancassurance, cash management, and financing products and services.As a Banking Contact Center Agent my responsibilities:1. Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services;2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued;3. Engaging in active listening with callers, confirming or clarifying information and easing angry clients, as needed; 4. Building lasting relationships with clients and other call center team members based on trust and reliability; 5. Utilizing software, databases, scripts, and tools appropriately; 6. Making sales or recommendations for products or services that may better suit client needs.

Kota Administrasi Jakarta Selatan, Jakarta, Indonesia

PT. Infomedia Nusantara (Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM). By direction of Telkom, Infomedia is focus on handling the portfolio of Information service to become a leader in Business Process Management company in the region.My job descriptions as Telkom Call Center Agent is receive every incoming call and ensure that the needs and desires of customers about Telkom Corporate services can be fulfilled in accordance with applicable service procedures precisely, quickly and accurately.

Diploma, Administrasi Niaga, 3.23 Out Of 4.00

Activities and Societies: Himpunan Mahasiswa Administrasi Niaga PNJ

Education record