As the manager of the North American Application Engineering team, I oversee presales activities, primarily focused on delivering benefits-focused technical demonstrations. In my role, I am responsible for the operations, scheduling, and logistics for a highly skilled team of presenters. I also continue to deliver winning presentations throughout the US and Canada.

Helping Public Safety Agencies across the nation... One demo at a time!

Software sales representative, responsible for maintaining relationships with existing clients, net new sales, and pre-sales software demonstrations.

Provide targeted, client-focused demonstrations of an integrated public safety software suite. Responsible for demonstrating all areas of the product (CAD, RMS, Mobiles, JMS, Internet Products, Crime Analysis) at varying levels - from high-level overview demos, to highly detailed technical presentations. Conduct discovery visits, in order to identify pain points and problem areas, for inclusion in the demonstration. Review RFP responses for accuracy, and for additional information as needed.

Responsible for a wide range of duties, including fire suppression activities, vehicle extrication, rescue, medical assistance, hazardous materials incidents, safe operation of emergency apparatus and the effective resolution of any situation encountered. As a lieutenant, oversaw a squad of 8 firefighters, and performed the duties of a company officer on and off the fireground.

Assigned to a Facility Control Systems project for the US EPA. Support the daily operations of a TAC I/Net Seven Building Automation System (BAS) at the IT level for the RTP, NC campus. This is a mission critical system that controls heating, air conditioning, ventilation/exhaust, and lighting for the entire campus. Provide end to end support for entire system including: Configure, troubleshoot and support proprietary I/Net Seven building automation software; Configure, maintain, and deploy proprietary Xenta 527 series routers, which control and bridge communications between TCP/IP based Ethernet network and proprietary RS485 serial controller network; monitor and maintain over 500 controllers for sensor and equipment interface; modify and update I/Net Seven Graphic Pages (GUIs) per user request; monitor and maintain multiple APC UPS and associated network management interfaces; administer, maintain, and troubleshoot HP ProCurve series switches, and 802.11 A/B/G wireless; troubleshoot, maintain, and performance tune EMC2/Dantz Retrospect backup software; support Norton Ghost 10 Imaging and automated backup; support of MS SQL Server 2000; PC support and troubleshooting; LAN support including switches, print servers; network printers, etc.; desktop support includes MS Windows XP/2000 and MS Office XP/2000; coordinate resolutions with hardware and software vendors. Perform proactive support to ensure highest degree of system availability. Create and maintain technical documentation for systems support and configuration. Prototype and produce custom wiring solutions for RS485 serial network communications.

Responsible for a wide range of duties, including fire suppression activities, vehicle extrication, rescue, medical assistance, hazardous materials incidents, safe operation of emergency apparatus and the effective resolution of any situation encountered.

6 month contract position through Technisource. Top Level PC Support for the NC Dept. of Justice. Install, support, and create Win XP images running on various, HP, Dell, Gateway and IBM Desktops and Laptops. Utilize SMS for remote issue resolution. Perform phase one client side migration from Novell to MS Active Directory. Heavily involved in agency-wide Groupwise to MS Outlook 2003 email migration project. Manage helpdesk tickets using Track-It helpdesk software. Create and maintain documentation for hardware and software issues encountered doing support. Support MS Office 2003 and Corel WordPerfect Office 8 & 12. Install, configure and support HP and Lexmark laser printers, install and support Cisco Systems VPN Client 4.6. Work closely with Network and Server groups to resolve network, email, and login issues. Resolve hardware and software issues within DOJ including the Attorney General's Office and State Bureau of Investigation. Maintain high degree of confidentiality with regard to sensitive data and information encountered during performance of job duties.

6 month contract position through Robert Half Technology. Primarily provide top level customer support for a transportation technology company; although, duties are very widespread. Main focus on highway advisory radio systems and associated computer systems. Install and provide support for a proprietary software package running on multiple Microsoft server and workstation platforms. The software package includes client/server components, and any of several optional components including text-to-speech and a web interface running on IIS 6. Highly involved in the ongoing improvement of web interface through ASP, VB Script and VB 6.0 programming changes and revisions. Document installation and troubleshooting procedures, and develop documentation for web interface. Support and troubleshoot AM radio products, including transmitters, all proprietary hardware, and various analog and digital communications mediums. Work closely with the engineering department throughout the product lifecycle through product testing, and continuous quality improvement efforts. Work closely with software developers to identify, resolve and test issues found both onsite and in-house. Interface directly with customers during the installation and support phases, providing end user training, technical support and product recommendations. Perform any task required, in order to completely meet outlined goals and ensure 100% customer satisfaction.

Assigned on 3 month contract to the NC Department of Juvenile Justice and Delinquency Prevention as a Level 2 desktop support technician. Heavily involved in the client-side component of a major Novell to Active Directory migration project. Duties with regard to the project included computer migration, user account and profile migration, and initial application testing and problem resolution. Other primary duties include any level 2 desktop support issues not limited to OS, office productivity software, hardware and custom applications. Supported Windows 98, Windows 2000, and Windows XP workstations. Resolved network connectivity issues and assisted with user account administration. Involved in the creation of Windows XP images for PCs to facilitate a standardized platform across the agency. Tracked service tickets using HEAT helpdesk software, and contributed to maintaining the integrity of an MS Access based asset inventory database. Also performed any activity necessary to support the rest of the team and keep the department running at peak efficiency.Previously assigned to a project with the NC Department of Health and Human Services, as part of a team responsible for new system deployments in DHHS facilities across the state. Responsibilities included data migration, installation, and troubleshooting, in order to facilitate a seamless transition to the new system. Specifically, provided Level 1 support and troubleshot issues including Netware 5 and MS Active Directory client connectivity issues, NDPS printer connectivity issues, and MS Office, Netscape and other software problems. Functioned as a backup Team Lead, coordinating and managing resources when a regular team lead was unavailable. Performed quality assurance reviews to ensure that installations met or exceeded established quality standards. Responsible for initial end user training.

Responsible for maintaining servers, workstations, wired and wireless networking equipment, and video conferencing equipment for a small research company. Oversaw a Windows Active Directory, running on 4 Windows 2000 Servers, with 30 workstations. The servers acted as file and application servers, configured one as a DNS server. Performed day to day operations, provided support for end user problems, and troubleshot hardware and software issues as they arose. Planned and recommended future technology upgrades. Supported 5 HP laser printers and repaired those as needed. When required, designed and implemented relational databases using Microsoft Access, and Visual Basic to create a front-end application. Implemented Mcafee’s e-policy orchestrator, to centralize antivirus software updates and deployment. Implemented a Windows System Update Server, to facilitate centralized administration for download and installation of critical updates.

Responsible for maintaining computer systems, networks, phone systems, client side secure intranet, and web sites for an exotic car dealership. Planned, specified, and oversaw a high speed data implementation, during which the existing T1 was opened to 24 channel voice traffic, and a second T1 was installed to allow for 12 channels of data transmission. Consolidated 3 separate networks; reconfiguring the existing IP addressing scheme and DHCP pool in the Cisco router. This consolidation allowed Internet access on all systems, while preserving static addressing and NAT for systems requiring access to the intranet. Secondary responsibilities included online and print advertising.

As a network technician, was responsible for providing on-site support to a wide variety of clients and network environments. Assigned customer base ranged from small offices with less than 10 users to large manufacturing firms with hundreds of users in multiple sites. Assisted System Engineers in large scale network implementation, and upgrades. Supported Win 9x, NT 4.0(Server and Workstation), Netware 4.11 and v.5, PC to AS/400 connectivity, and systems integrated with Allen-Bradley automation equipment. Performed various physical aspects of cabling (running, punching down, crimping, splicing, etc.), on media including Category 5 twisted pair, Coaxial, single and multimode fiber optic.

Performed A+ type PC repair, troubleshot hardware and software issues, and performed new system assembly and configuration.