Exerienced ICT Officer | Azure Cloud & Microsoft 365 Expert | IT Service Management | Team Leader & Problem SolverProfile Summary:With over a decade of robust experience in IT Service Management and Technical Support, I bring a wealth of knowledge and expertise in managing complex IT infrastructures. My journey spans across prestigious educational institutions and leading tech companies, including Al Mawakeb School, HP, Dell, and more. I excel in Azure Cloud Management, Microsoft 365 Administration, and Veeam Backup & Replication, and have a proven track record in implementing large-scale IT projects.At Al Mawakeb School, I've successfully managed ICT systems, implemented advanced device management solutions, and led a team of professionals to deliver exceptional IT support. My technical prowess is complemented by strong leadership skills, enabling me to mentor teams, manage client relationships, and drive service excellence.I hold numerous industry certifications such as AZ-900 Azure Fundamentals, MCSE, CompTIA Network+, CCNA, and ITIL V4, reflecting my commitment to continuous learning and professional development. My multilingual abilities in English, Hindi, and Malayalam, along with a UAE driving license, make me well-suited for diverse and dynamic work environments.Key Projects:-> Implemented Microsoft Intune for comprehensive device management.-> Upgraded WLAN infrastructure to Enterprise grade Huawei standards.-> Configured VPN and access control policies using WatchGuard Firewall.-> Deployed JAMF Pro for efficient Apple device management.I am passionate about leveraging technology to solve complex problems and enhance operational efficiency. My strategic approach to IT management ensures that organizations can navigate the ever-evolving technological landscape with confidence.Connect with me to discuss how my expertise in Azure Cloud, Microsoft 365, and IT Service Management can drive your organization's technological initiatives forward. Let's collaborate to achieve your IT goals and ensure seamless and efficient IT operations.
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Ict OfficerAl Mawakeb School - Al BarshaDubai, Ae
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Ict OfficerAl Mawakeb School - Al Barsha Mar 2016 - PresentDubai, United Arab EmiratesAs an ICT Officer at Al Mawakeb School in Dubai since March 2016, I oversee the execution of ICT operations in line with AMSI's policies, manage an Active Directory Forest for 600+ users, and administer MS365 and Jamf Pro-Apple MDM for device management and security. I ensure high availability and disaster recovery across 4 physical and 13 virtual servers, manage NEC IP Phone Systems, Huawei Enterprise WLAN, Xerox SafeQ Print suite, and handle network security with Huawei switches and firewalls. Additionally, I implement Veeam backups, supervise Felix CCTV and Suprema biometric security, lead the helpdesk team, and manage the annual ICT budget and procurement. -
Lead Technical Support EngineerMetra Computer Group Jan 2013 - Mar 2016United Arab EmiratesAs Lead Technical Support Engineer at Metra Computer Group (WWTS, Dell, and HP ASP) in Dubai, UAE ), I provided primary IT support for HP and Dell customers, ensuring prompt resolution of hardware and software issues. I managed and mentored a team of 20+ engineers, coordinated bench and onsite calls, and maintained communication with HP for efficient problem resolution. My role involved regular meetings with HP's call center and regional managers to enhance service delivery, resulting in recognition from Dell EMEA for outstanding service in FY '14. -
Technical Support EngineerPerfect Tech It Solutions May 2011 - Aug 2012Kerala, IndiaAs a Technical Support Engineer at Perfect IT Solutions, Acer ASP in Kerala, India, I provided comprehensive IT technical support to Acer cooperative clients, ensuring adherence to company policies. I managed ticket workflows, prioritized and resolved technical issues promptly, while also mentoring a team to foster a collaborative work environment. My role included implementing IT system improvements, monitoring performance metrics, and effectively communicating with clients to deliver tailored solutions, alongside troubleshooting complex technical issues in collaboration with cross-functional teams.
Afsal Aboo Education Details
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Centre For Development Of Imaging TechnologyInformation Technology -
Mic English School
Frequently Asked Questions about Afsal Aboo
What company does Afsal Aboo work for?
Afsal Aboo works for Al Mawakeb School - Al Barsha
What is Afsal Aboo's role at the current company?
Afsal Aboo's current role is ICT Officer.
What schools did Afsal Aboo attend?
Afsal Aboo attended Jaipur National University, Centre For Development Of Imaging Technology, Mic English School.
Who are Afsal Aboo's colleagues?
Afsal Aboo's colleagues are Raghda Kasim, Rasha Khaled, Hania .., Omar Alali, Maysaa Deaibes, Farah Haddad, Prasanth Babu.
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