Implementing and managing a new stores infrastructure, resulting in a 50% increase in operational efficiency and a 30% reduction in costs. Executed installation and setup procedures for software on POS systems and back-office systems, ensuring seamless functionality. Developed and executed a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of system failures, resulting in a 99.9% uptime for critical applications. Executed the administration and configuration of Wireless LAN networks to ensure seamless connectivity. Oversaw the management of voice gateways and IP telephony systems to optimize communication infrastructure. Established, maintained, and updated comprehensive documentation on network topologies, implementing effective solutions for streamlined operations. Offered valuable support for inventory assessment and analysis, contributing to efficient inventory management practices. Provided L1 and L2 support for Dynamics 365, showcasing proficiency in troubleshooting and resolving issues to enhance system performance.

Overseeing the administration of client PCs, including the management of Domain User Accounts, System Hardware, OS, and network infrastructure. Proficient in the installation and configuration of IP-based CCTV cameras, access points, printers, and biometric access control devices. Thorough documentation of IT-related inventories, configurations, and network topology to ensure accurate record-keeping.Timely management of licenses for various services and applications to ensure compliance and optimal functionality. Providing L1 and L2 support for SAP B1, demonstrating proficiency in troubleshooting and issue resolution.Conducted in-depth diagnostics, resolved problems, and escalated issues to vendors as needed.

Installed and configured computer hardware, operating systems, and applications, ensuring seamless functionality. Established new user accounts and profiles, addressing password-related issues promptly.Proficiently managed and maintained Active Directory Objects through effective Group Policy administration. Delivered support through face-to-face interactions, phone assistance, and remote desktop software, aiding users in system setup and issue resolution. Diagnosed and resolved hardware or software faults, troubleshooted system and network problems. Installed, configured, and troubleshooted network printers and scanners for optimal performance.