• E-commerce Operations Management: Directed comprehensive operations for the company’s e-commerce platforms, overseeing product selection, logistics, and warehouse management. Ensured smooth order fulfillment for both B2B and B2C channels.• Order Processing & Fulfillment: Managed the complete order lifecycle, from entry to delivery, ensuring accuracy in invoicing, purchase orders (POs), and timely order dispatch.• Supplier & Logistics Coordination: Collaborated with suppliers and 3PL partners to optimize deliveries, minimize costs, and ensure timely fulfillment. Built and maintained strong vendor relationships for seamless operations.• Process Optimization: Drove process improvements to enhance efficiency, reduce lead times, and elevate customer satisfaction. Continuously identified bottlenecks and recommended actionable solutions.• Multichannel Order Management: Led order management across multiple platforms, including B2B, B2C, and retail. Coordinated logistics, delivery, and payment collection to ensure operational flow.• Financial & Inventory Management: Managed POs, monitored inventory, and maintained accurate pricelists across all platforms. Generated reports to ensure optimal stock levels and updated pricing.• Product & Website Management: Oversaw product listings, updated descriptions, and optimized product visibility online. Ensured product catalogs were accurate on the website and other e-commerce platforms.• Customer Service & Support: Assisted with customer inquiries and support, ensuring that issues were escalated and resolved efficiently to maintain high satisfaction levels.• Reporting & Analysis: Tracked key metrics like stock levels, delivery performance, and customer satisfaction, using data-driven insights to support decision-making and enhance operations.