Afsal Muhammed Email & Phone Number

Dubai, Ae

• Collaborate with forecasting and the entire team on creating the forecasting plans and help in designing operations infrastructure to support the forecasting and target numbers• Manage third party vendor relationship, coordinate weekly, monthly and quarterly meetings, generate reports to review operations and support the day to day 3PL business operations • Review the current inventory and replenishment processes across vendors accounts and improve the operational efficiency • Instrumental in setting up new vendor accounts at 3PL company working with internal and external partners. Participate in brainstorming and process review sessions to scale up the operations • Oversee budgeting, reporting, planning, and auditing. • Work with senior stakeholders. • Work with the team to review/setup operational KPIs and deliver on those KPIs working with distribution team, warehouse team and external vendors • Work with the board of directors to determine values and mission, and plan for short and long-term goals. • Identify and address problems and opportunities for the company• Build alliances and partnerships with other organizations• Support worker communication with the management team

Dubai, Ae

• Built and retained E-commerce organizational structure from base level• Trained and guided the following department structuring, E-com Buyer, Digital Marketing, OMS, Accounts, IT, Call Center and Last mile Delivery• Structured automated pricing and near real time stock for online channelSEM, PPC and SEO implementation on products, category pages, static content pages with digital marketing team• Yearly online promotion planning with buyers and operations team• Payment gateway Integration• Coordinate with Mobile Application iOS and Android functional developments• Institute protocols & professional team for Ourshopee departments• Maintain website and upgrade schedules• Collaborate with other professionals to maintain standards and functionality• Plan and negotiate procurement of all IT assets of the organization• Plan and execute the IT needs according to the organization requirement

• Led Business and IT functional workflows on a termly delivery of project, resulting in timely growth• Drove operational improvements based on business requirements, which resulted in savings and improved profit margins, developed software application for a smooth sun in operation• Platform migration workstream within the established project budgets• Performing routine audits of systems and software• Manage the IT budgets and expenditure • Developing & maintaining the company IT systems, software and databases• Recommending and implementing improvements and efficiencies• Management of server software and associated backup routines• To evaluate, test, advise, train and support I.T. related projects• Responsible for the recruitment and training of new staff

Umm Ramool, Dubai, Ae

• Co-ordinating with the Client through helpdesk and resolving issues, bugs, performance bottlenecks, etc. • Prioritizing issues and making sure that required SLAs are met. • Co-ordinating with development team and ensuring timely deliveries of hotfixes, patches, minor releases for resolving Customer Issues. • Resolving support/ operational issues in liaison with clients, project manager & business groups. Provide onsite billable support & misc billable services as & when required.

• Technical support for entire IT infrastructure of the office division.• Managed users and resources in Windows Server 2003 environment.• Support included resolving calls placed in the department queue dealing with local and remote users and sites. • Resolved general network problems associated with the LAN. • Troubleshooting & Solving the Hardware & Software problems • Basic applications Such as ms office, & Other operating system like windows 2000, xp, windows 2000 server, windows 2003 server• Trouble shooting for remote user on their application errors occurs on Telnet, FTP and mails.• Managing the daily report for link related and remote supports calls and call escalations• Managed On site troubleshooting and repair of hardware, Windows and Software applications.• Troubleshooting of network related problems and to provide end-user support & maintenance.