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Afsana I. Email & Phone Number

Cloud & Virtualisation Engineer with 6+ years of customer-facing experience || FinTech || AWS || Azure || Citrix at Callsign
Location: Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates 4 work roles 2 schools
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Current company
Callsign
Role
Cloud & Virtualisation Engineer with 6+ years of customer-facing experience || FinTech || AWS || Azure || Citrix
Location
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
Company size
178 employees

Who is Afsana I.? Overview

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Quick answer

Afsana I. is listed as Cloud & Virtualisation Engineer with 6+ years of customer-facing experience || FinTech || AWS || Azure || Citrix at Callsign, a company with 178 employees, based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Afsana I..

Afsana I. previously worked as Customer Operations - Technical Support Engineer II at Callsign and Cloud & Virtualization Engineer - North America Support at Citrix. Afsana I. holds Bachelor Of Engineering - Be, Computer Engineering from Visvesvaraya Technological University.

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Profile bio

About Afsana I.

As a Customer Operations Engineer at Callsign, I deliver the best customer experience by resolving technical issues and providing product advice for a leading identity and authentication platform. I work with customers, vendors, and internal teams to ensure smooth and secure operations of cloud-based and on-premises solutions.I have over five years of experience in cloud and virtualization engineering, with a strong background in Citrix products and services. I have multiple Citrix certifications and performance awards for achieving high customer satisfaction and case closure rates. I also have a Bachelor of Engineering degree in Computer Engineering from Visvesvaraya Technological University, where I participated in a campus training program by Citrix R&D India. I am passionate about solving complex problems, learning new technologies, and collaborating with diverse and global teams.

Current workplace

Afsana I.'s current company

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Callsign
Callsign
Cloud & Virtualisation Engineer with 6+ years of customer-facing experience || FinTech || AWS || Azure || Citrix
london, england, united kingdom
Website
callsign.com
Employees
178
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4 roles

Afsana I. work experience

A career timeline built from the work history available for this profile.

Customer Operations - Technical Support Engineer Ii

Current
Callsign

Abu Dhabi, United Arab Emirates

Aug 2021 - Present

Cloud & Virtualization Engineer - North America Support

Citrix
  • Deliver the best customer experience by conducting bug checks, identifying and resolving bottleneck, performing a root cause analysis and suggesting improvements.
  • Act as trusted advisor and respond to product related queries from customers, provide suggestions accordingly and find solution to technical challenges and custom requirements.
  • Implement best practice solutions and facilitate customers with migration of their on-premises infrastructure and physical/virtual machines to Cloud
  • Join customer’s on-call bridge and meetings with other vendors (such as Microsoft, McAfee, Okta) in the event of multiple products and technologies.
  • Maintain lab to reproduce customer issues and conduct testing with various versions of theproduct.
  • Performing advanced problem analysis, scope and isolate problem for customers from North America ranging from moderate to critical complexity and small to large size enterprise without any supervision.
Aug 2017 - Nov 2020

Campus Training Program

Citrix R&D India Private Limited
  • Part of the Campus Training program conducted by Citrix from June, 2017 to July 2017 in the premises of Nitte Mahalinga Adyanthaya Memorial Institute of Technology, Karnataka on the following topics:
  • OS [Windows] fundamentals
  • Networking fundamentals
  • Netscaler – Application Delivery Controller
  • XenApp / XenDesktop – Desktop & Application Virtualisation
Jun 2017 - Jul 2017

Summer Internship - Core Java

Hewlett Packard Enterprise
  • Received training in object-oriented programming principles and concepts as a part of summer internship in college.
  • Created mini project using the syntax of Java programming language under trainer’s guidance.
Jun 2016 - Jul 2016
Team & coworkers

Colleagues at Callsign

Other employees you can reach at callsign.com. View company contacts for 178 employees →

GW Gene W. Gene W. Colleague at Callsign Seattle, Washington, United States, United States View → MS Muhammad Sufyan Zafar Muhammad Sufyan Zafar Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → ID Isha Dudeja (Csm®, Istqb®) Isha Dudeja (Csm®, Istqb®) Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → JK Juan Karlo L. Juan Karlo L. Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → SS Sandip Shewale Sandip Shewale Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → NN Najmah Naseer Najmah Naseer Colleague at Callsign United Arab Emirates, United Arab Emirates View → SM Shahrukh Malik Shahrukh Malik Colleague at Callsign United Arab Emirates, United Arab Emirates View → AB Aizaz Bader Aizaz Bader Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → SH Sohaib Hashmi Sohaib Hashmi Colleague at Callsign Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → MT Muhammad Tahir Jilani Muhammad Tahir Jilani Colleague at Callsign Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View →
2 education records

Afsana I. education

Education record

Dar Al Faisal International School Saudi Arabia
FAQ

Frequently asked questions about Afsana I.

Quick answers generated from the profile data available on this page.

What company does Afsana I. work for?

Afsana I. works for Callsign.

What is Afsana I.'s role at Callsign?

Afsana I. is listed as Cloud & Virtualisation Engineer with 6+ years of customer-facing experience || FinTech || AWS || Azure || Citrix at Callsign.

Where is Afsana I. based?

Afsana I. is based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates while working with Callsign.

What companies has Afsana I. worked for?

Afsana I. has worked for Callsign, Citrix, Citrix R&D India Private Limited, and Hewlett Packard Enterprise.

Who are Afsana I.'s colleagues at Callsign?

Afsana I.'s colleagues at Callsign include Gene W., Muhammad Sufyan Zafar, Isha Dudeja (Csm®, Istqb®), Juan Karlo L., and Sandip Shewale.

How can I contact Afsana I.?

You can use AeroLeads to view verified contact signals for Afsana I. at Callsign, including work email, phone, and LinkedIn data when available.

What schools did Afsana I. attend?

Afsana I. holds Bachelor Of Engineering - Be, Computer Engineering from Visvesvaraya Technological University.

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