Afsaneh Vaez Email & Phone Number

North Bend, Washington, United States

Seattle, Washington

• Strategic Business Planner contributing to consistent year-over-year category revenue and customer growth via innovative program development, customer analysis, and strategic partner management
• Owned end-to-end new program development for several successful differentiation and optimisation programs from opportunity analysis, market research, launch and program evaluation/optimization
• Worked cross-functionally with Data Science & Analytics team to develop Case studies for bi-annual
• Partner Business Reviews (9 in total) with all major studio partners driving impact on sales differentiation and optimisation strategy resulting in YoY revenue and user growth of +65% for Microsoft Movies & TV
• Day to day Account Management of major Domestic and International Movie & TV studios including Paramount Global, Lionsgate Global, Sony Global, Warner Media International, MGM Domestic & more, focusing on content.
• Oversaw consistent year over year customer and revenue growth in Video-On-Demand and EST lines of business.

Redmond, Washington

• Worked across HQ teams to develop the training strategy for Dynamics 365. Solicited and reviewed feedback from the field and develop the training material accordingly.
• Built comprehensive virtual and in-person training materials in compliance and Microsoft design and accessibility standards.
• Maintained a comprehensive strategy and rhythm for communication amongst strategic partners and store to enable training goals

• Promoted, April 2017. Managed and provided software and hardware solutions to current and new business customers. Focused on driving utilisation with new and repeat business. Simplified SMB hardware and software.
• Trained store associates using Sales Challenger Methodology, tailored to customer's needs, resulting in 30% YoY growth in lead generation and 20% conversion into maintained accounts pipeline.
• Uncovered leads and built relationships across educational institutions, SMBs, SMCs, Enterprise Corporations, and non-profits resulting in 40% of store revenue, up 20 pts YoY.
• Managed customer accounts while driving clarity and generating energy on SMB/EDU initiatives team-wide.

• Managed trainings of Microsoft staff covering topics such as business solutions, business pricing, and customer relationship management.
• Managed and provided software and hardware solutions to current customers and built trusted relationships with existing and new accounts.
• Developed and implemented a store-sourced lead acquisition strategy resulting in an a 15% increase YoY

Miami, Florida, United States

• Stretch assignment:
• Served as a liaison to bring Microsoft technologies, STEM/STEAM activities, digital skills and coding to the community, by cultivating partnerships with local leaders, schools, at-risk youth groups and non-profit.
• Collaborated with Microsoft Store retail leadership and associates to spearhead monthly volunteer activities and opportunities to drive Microsoft’s philanthropic GIVE Program efforts for a variety of causes and.

Bachelor Of Arts - Ba, Psychology, General

Psychology, Biology, Arabic

Marketing

Facilitated by Mohanbir Sawhney and sponsored by Microsoft's Marketing and Consumer Business organization, the Marketing Fundamentals.