Adrian F. Smith Email & Phone Number

Montgomery, Il, Us

Montgomery, Alabama, United States

As an ATC, I am responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details in the appropriate systems, and using proper reasoning and judgment to properly dispatch service technicians in the most efficient and effective manner. Duties include:• Receiving phone calls, emails, and web portal requests from customers requesting site service, entering service request details into the appropriate systems, identifying the appropriate service technician based on availability and proximity to service site using GPS assisted systems, and dispatching technician to the site.• Monitoring and staying abreast of all technician response-times and activities, documenting service progress in all necessary systems, and following up with the customer. • Assisting technicians in monitoring equipment inventory, placing parts orders as needed to fulfill service requests and coordinating with equipment maintenance and warehousing departments regarding equipment availability. • Maintaining positive rapport with all salesmen, field service technicians, and customers.

Montgomery, Al, United States

As a USA, I was responsible for accurately processing financial transactions and being an effective source of information for members: in the branch, drive-thru window or by telephone. Can assist members with their financial needs by servicing transactions, counseling on product selection or use. Duties included:• Originating, processing and closing loans• Opening New Accounts and performing maintenance on existing accounts• Processing transactions (cash, money orders, official checks, etc.) as a teller on the teller line• Being knowledgeable about various products and services that benefit each member based on needs-based conversations. Products included Credit Cards, Secured and Unsecured Loans, Auto Loans, Debt Consolidation loans, loans for farm and recreational equipment, CDs and IRAs

Troy, Alabama

As a Branch Banker, I was Responsible for building long-term relationships with clients in-person and by phone. I worked to understand clients’ financial needs and consultatively address by making the appropriate product recommendations or referring the client to a financial partner. I was required to manage relationships within the branch and deliver superior quality service in-person or by phone to ensure that the client’s needs are met on a consistent, positive basis. Duties included:• Supporting all daily operations of the branch• Completing client transactions while maintaining accurate records and proper handling of all monies• Complying with all federal regulations, bank policies and procedures and passing annual audits

Troy, Alabama

As Customer Accounts Manager, I was responsible for managing customer accounts on various POS Databases and supporting day-to-day operations of the store. Duties included:• Originating leases and providing customer support through the life of the lease• Building relationships and counseling customers with past due/delinquent accounts and performing collection efforts in house and in the field through payment arrangements or repossession of merchandise.• Showcasing and selling merchandise including Electronics, Appliances and Furniture• Delivering and Set up furniture and appliances in-home for customers

Human Services, General/Music

Activities and Societies: Phi Mu Alpha Sinfonia, Alpha Phi Alpha, Chamber Choir, Vocal Jazz Ensemble, Opera Ensemble

High School Diploma, Advanced Diploma