Adrian F. Smith Email & Phone Number

Montgomery, Alabama, United States

• As an ATC, I am responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details in the appropriate systems, and using.
• Receiving phone calls, emails, and web portal requests from customers requesting site service, entering service request details into the appropriate systems, identifying the appropriate service technician based on.
• Monitoring and staying abreast of all technician response-times and activities, documenting service progress in all necessary systems, and following up with the customer.
• Assisting technicians in monitoring equipment inventory, placing parts orders as needed to fulfill service requests and coordinating with equipment maintenance and warehousing departments regarding equipment.
• Maintaining positive rapport with all salesmen, field service technicians, and customers.

Montgomery, AL, United States

• As a USA, I was responsible for accurately processing financial transactions and being an effective source of information for members: in the branch, drive-thru window or by telephone. Can assist members with their.
• Originating, processing and closing loans
• Opening New Accounts and performing maintenance on existing accounts
• Processing transactions (cash, money orders, official checks, etc.) as a teller on the teller line
• Being knowledgeable about various products and services that benefit each member based on needs-based conversations. Products included Credit Cards, Secured and Unsecured Loans, Auto Loans, Debt Consolidation loans.

Troy, Alabama

• As a Branch Banker, I was Responsible for building long-term relationships with clients in-person and by phone. I worked to understand clients’ financial needs and consultatively address by making the appropriate.
• Supporting all daily operations of the branch
• Completing client transactions while maintaining accurate records and proper handling of all monies
• Complying with all federal regulations, bank policies and procedures and passing annual audits

Troy, Alabama

• As Customer Accounts Manager, I was responsible for managing customer accounts on various POS Databases and supporting day-to-day operations of the store. Duties included:
• Originating leases and providing customer support through the life of the lease
• Building relationships and counseling customers with past due/delinquent accounts and performing collection efforts in house and in the field through payment arrangements or repossession of merchandise.
• Showcasing and selling merchandise including Electronics, Appliances and Furniture
• Delivering and Set up furniture and appliances in-home for customers

Human Services, General/Music

Activities and Societies: Phi Mu Alpha Sinfonia, Alpha Phi Alpha, Chamber Choir, Vocal Jazz Ensemble, Opera Ensemble

High School Diploma, Advanced Diploma