Oversee LANs, WANs, and Internet systems, ensuring optimal performance and network security.- Implement VPNs, firewalls, and other security measures to safeguard company infrastructure.- Administer virtual machines and cloud services, maintaining system availability and performance.- Provide end-user technical support, resolving software, hardware, and connectivity issues.- Develop and enforce IT policies, ensure system updates, and maintain comprehensive documentation.- Design and execute disaster recovery plans and regular backup protocols to ensure data integrity.

- Managed IT operations across 11 locations in Dubai and Ajman, supporting a workforce of 150 employees.- Coordinated with the implementation team to deploy Focus ERP system, including modules for inventory, finance, production, and HRMS.- Defined and enforced IT policies on hardware/software security across multiple locations.- Supported day-to-day IT operations and troubleshooting, optimizing productivity for manufacturing operations.- Managed relationships with vendors to enhance IT resources and infrastructure.- Developed custom reports from the GPS tracking system to monitor company vehicles’ performance and usage.

- Managed system functionality and collaborated with external IT service providers to improve ERP system performance.- Supported 40 users, ensuring smooth daily operations for the car dealership ERP system.- Installed and configured servers, managed databases, and performed security audits.- Optimized internal IT operations and provided troubleshooting support for various hardware and software issues.- Trained staff on ERP usage and troubleshooting to improve operational efficiency.