• Collect market intelligence on the Air Freight industry to explore new business opportunities, lucrative trade lanes, potential clients, credible business partners, etc.• Visit clients regularly and maintain effective relationships to understand their business needs and provide productive solutions. • Maintain CRM records to track, manage and follow up on all business development activities.• Enhance the customer base by continuously on boarding new sub-agents or direct shippers.• Attend client inquiries/RFP and send proposals/quotations to the clients.• Plan and implement marketing and promotional campaigns.• Negotiate the best buying rates from vendors. • Achieved revenue/profit targets and adhered to the credit policy of the company.• Monitored the freight movement from origin to destination and provided timely updates to the clients.• Communication with external parties such as network service providers, overseas agents, customs clearance teams etc. to resolve the operational issues.• Drove operational improvements which resulted in savings and improved profit margins.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.• Developed and maintained relationships with customers and suppliers through account development.• Evaluated suppliers to maintain cost controls and improve operations.• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.• Implemented operational strategies and effectively built customer and employee loyalty.• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.• Identified trends in customer marketplaces to develop valuable solutions.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Established and maintained highly effective relationships with clients to drive growth.• Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.• Identified business development challenges and customer concerns for proactive resolution.• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.• Presented products to clients using dynamic presentations and practical use-case scenarios.• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.• Researched sales opportunities and possible leads to exceed sales goals and increase profits.

• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.• Prospected leads, scheduled meetings and converted targets into customers.

• Opened new accounts and documented personal, demographic and payment information in system.• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.• Completed daily cold calling and outreach to build sales pipeline.

• Used coordination and planning skills to achieve results according to schedule.• Worked within applicable standards, policies and regulatory guidelines to conduct the internal audit.

• Performed auditing work in accordance with rigorous auditing standards and principles.• Worked on audit engagements for clients in different sectors.• Reviewed general ledger transactions to identify errors or irregular entries.