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Aftab Umar Email & Phone Number

Program Manager | PMP | CITRIX, Ex-DELL | KPMG -FLP | at Citrix
Location: Bengaluru, Karnataka, India 4 work roles 4 schools
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Current company
Citrix
Role
Program Manager | PMP | CITRIX, Ex-DELL | KPMG -FLP |
Location
Bengaluru, Karnataka, India
Company size
10999 employees

Who is Aftab Umar? Overview

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Quick answer

Aftab Umar is listed as Program Manager | PMP | CITRIX, Ex-DELL | KPMG -FLP | at Citrix, a company with 10999 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Aftab Umar.

Aftab Umar previously worked as Program Manager at Citrix and Advisor, Business Intelligence at Dell Technologies. Aftab Umar holds Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician, 6.2 from Dr. Ambedkar Institute Of Technology.

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Citrix

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Profile bio

About Aftab Umar

I have 20 years of diverse professional experience spanning Business Consulting, Analytics, and leading technical support teams in fast-paced 24/7 environments, serving enterprise customers. My expertise lies in optimizing operations, enhancing efficiency, bridging delivery gaps, prioritizing growth initiatives, and fostering high-performance processes to deliver top-tier Customer Support within ITES/BPO.I excel in program management with a focus on NPS (Net Promoter Score), offering actionable strategies and guidance to technical support teams for superior customer retention. Additionally, I completed the Future Leadership Program at Deakin University, delivered in collaboration with KPMG in 2022.During my tenure at Dell, I contributed to Capacity Planning, Process Improvement, Strategic Planning, and Process Optimization. I am adept at collaborating with global cross-functional teams, leading remotely, and navigating matrix structures. Outside of work, I enjoy cycling, long drives, and reading, and I've consistently been a valuable team player throughout my career.

Current workplace

Aftab Umar's current company

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Citrix
Citrix
Program Manager | PMP | CITRIX, Ex-DELL | KPMG -FLP |
fort lauderdale, florida, united states
Website
citrix.com
Employees
10999
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4 roles

Aftab Umar work experience

A career timeline built from the work history available for this profile.

Program Manager

Current
Citrix

Bengaluru, Karnataka, India

  • Program manager for NPS (Net Promoter Score) and CoD (Cost of Dissatisfaction), two crucial business initiatives. These programs had a direct connection to customer feedback and matters that could affect the company's.
  • Successfully managed end-to-end program & delivery management with key emphasis on process optimization for customer experience (Net Promoter Score) on product and product education.
  • Executed customer satisfaction surveys, conducted deep dive analysis of customer satisfaction feedback data from surveys and other sources.
  • Spearheaded distillation of data into insights and action to improve customer experience using tools like Tableau & internal tools like JIRA and Wrike.
Sep 2018 - Present

Advisor, Business Intelligence

Dell Technologies

Bangalore Urban, Karnataka, India

  • Delivering actionable insights to Dell's online business managers for product and pricing optimizations, insights for top financial and online adopters, and prescriptive business intelligence.
  • Applying statistical concepts to predict and model future outcomes for Premier.Dell.com
Mar 2014 - Aug 2018

Senior Business Intelligence Analyst

Dell Technologies

Bangalore Urban, Karnataka, India

  • Operations & Supply Chain Analytics as Senior Analyst [ Mar 14’ – Aug 17’]
  • Built Proof of Concept on Product transition for predecessor to successor platforms and pipeline orders using Hyperion which helped business on the production and shelving effectivelyLeading BMS (business management.
  • Driving key business metrics like the SFDC pipeline, campaigns, and lead generations. Responsible for the weekly business management system (BMS). Also, engage with teams on the finance/outlook process. Focus on the.
  • Successfully set up SFDC Compliance Dashboard with key focus on transition of Supply Chain Planning deliverable in Business Management Scorecard Customer Services Analytics as Analyst [ Jun 11’ – Feb 17’]
  • Comprehensive dashboard on the Total Solution of Technical Support with key emphasis on the Productivity, Call metrics, Revenue, Warranty & NPS for Dell Line of Business for LATAM Region.
Jun 2011 - Aug 2017

Contact Center Operations Analyst

Dell Technologies

Hyderabad, Telangana, India

  • Contact Center Operations Analyst [ Nov 08’ – May 11’]
  • Capacity planning, driving governance calls with Dell’s Out-Sourced Partners – SITEL, TELETECH, SUTHERLAND, with the staffing and scheduling for Dell XPS, DOC & Premium queues.
  • Instrumental in creating process blue-book with training programs and process transition.Technical Support Expert [ Nov 04’ – Oct 08’] Technical support for Dell Portables, Wireless with consistently high CE scores.
Nov 2004 - May 2011
Team & coworkers

Colleagues at Citrix

Other employees you can reach at citrix.com. View company contacts for 10999 employees →

SN Swati N H Swati N H Colleague at Citrix Bengaluru, Karnataka, India, India View → CV Cesar Viera Cesar Viera Colleague at Citrix West Palm Beach, Florida, United States, United States View → SK Samanth Krishna Dhas Samanth Krishna Dhas Colleague at Citrix Bengaluru, Karnataka, India, India View → DN Dwyne Nelson Dwyne Nelson Colleague at Citrix Costa Rica, Costa Rica View → PC Pierre Chalmel Pierre Chalmel Colleague at Citrix Greater Paris Metropolitan Region, France View → XH Xudong Hang Xudong Hang Colleague at Citrix Fort Lauderdale, Florida, United States, United States View → AM Abhishek Mohapatra Abhishek Mohapatra Colleague at Citrix San Francisco, California, United States, United States View → AS Anthony Shi Anthony Shi Colleague at Citrix Greater Nanjing Area, China View → AE Anna Ekis Anna Ekis Colleague at Citrix United States, United States View → 乔 乔宗鹏 乔宗鹏 Colleague at Citrix Nanjing, Jiangsu, China, China View →
4 education records

Aftab Umar education

Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician, 6.2

Dr. Ambedkar Institute Of Technology

Future Leadership Programme, Driving Strategic Results, 9

Deakin University

Activities and Societies: Driving strategic results - Underwent rigorous strategy implementation sessions and group activities. Through.

Education record

Kpmg India
FAQ

Frequently asked questions about Aftab Umar

Quick answers generated from the profile data available on this page.

What company does Aftab Umar work for?

Aftab Umar works for Citrix.

What is Aftab Umar's role at Citrix?

Aftab Umar is listed as Program Manager | PMP | CITRIX, Ex-DELL | KPMG -FLP | at Citrix.

Where is Aftab Umar based?

Aftab Umar is based in Bengaluru, Karnataka, India while working with Citrix.

What companies has Aftab Umar worked for?

Aftab Umar has worked for Citrix and Dell Technologies.

Who are Aftab Umar's colleagues at Citrix?

Aftab Umar's colleagues at Citrix include Swati N H, Cesar Viera, Samanth Krishna Dhas, Dwyne Nelson, and Pierre Chalmel.

How can I contact Aftab Umar?

You can use AeroLeads to view verified contact signals for Aftab Umar at Citrix, including work email, phone, and LinkedIn data when available.

What schools did Aftab Umar attend?

Aftab Umar holds Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician, 6.2 from Dr. Ambedkar Institute Of Technology.

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