Mohammed Aftab Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Compliance Analyst G&A:Legal, my role focuses on ensuring adherence to laws, regulations, and policies across various operational aspects, emphasizing the General & Administrative and Legal departments. Collaborating with colleagues, I develop and implement effective compliance programs, monitor regulatory changes, and conduct risk assessments. I also manage CRM matters, promote ethical sales practices, and enforce AML and anti-bribery policies. By addressing critical compliance areas, I contribute to maintaining the organization's reputation and fostering an environment of ethical business practices. Additionally, I monitor commission structures, investigate potential fraud, and deliver training programs to educate employees on compliance topics.

Bangalore Urban, Karnataka, India

I began my journey with Ethos Life in May 2023 as a Customer Experience Associate, and it was an experience I've thoroughly enjoyed. During this time, I had the pleasure of collaborating with an exceptional team and assisting policyholders in maximizing the benefits of their policies.My dedication and hard work led to a promotion to the role of Customer Experience Specialist. In this new position, I took on greater responsibilities, primarily focusing on fraud and investigation segments, and working closely with various teams, including Risk Operations, Legal & Compliance, and Policy Administration. My key responsibilities included performing ID verification, identifying red flags, managing potential fraud complaints, and serving as the case manager for the Customer Experience team.Additionally, I was excited about the prospect of taking on more leadership responsibilities and playing a vital role in shaping the future of the company.

Bengaluru, Karnataka, India

Provided excellent customer service to new and existing policyholders at Ethos Insurance. Focused closely on each customer's needs and solved problems quickly within service standards. Built strong relationships with customers and internal teams to efficiently handle requests and complex issues. Consistently met individual and team goals for customer satisfaction. Identified ways to improve processes and worked with managers to find effective solutions. Passionate about delivering quality experiences through attention to detail, communication, and creative problem-solving. Deep knowledge of products and services enabled superior customer support.

Bengaluru, Karnataka, India

I managed and resolved billing and technical complaints by scheduling technicians efficiently to provide effective solutions. I conducted communication activities to improve processes and increase customer satisfaction among the team. I retained customers by proactively offering deals and upselling products. Additionally, I created and managed reports on updated processes and team performance to drive improvements. I provided process support and conducted rigorous quality checks to ensure service standards for the team.

Bengaluru, Karnataka, India

Leveraging my proven customer service skills, I thrived in my transition to a Senior Customer Service Representative role focusing on retentions and collections. My proactive approach not only improved customer satisfaction but also yielded tangible results. Through targeted engagement and strategic upselling, I successfully retained customers, contributing directly to revenue growth.My ability to identify potential issues early and address them proactively minimized escalations and prevented churn. I honed my problem-solving skills by streamlining troubleshooting processes, leading to faster and more effective resolutions for billing and technical challenges.Furthermore, my commitment to efficiency extended beyond individual interactions. My contributions to team success through process audits and quality checks have been invaluable.

Bangalore Urban, Karnataka, India

My passion for customer service translates into real results! As a Customer Service Representative, I consistently exceed expectations by proactively engaging with customers, leading to increased app usage and plan upgrades. My commitment to efficiency extends to resolving issues quickly with a streamlined troubleshooting system, ensuring minimal wait times for satisfied customers. I'm also dedicated to continuous improvement, contributing to team success through process audits and quality checks.

Shivamogga, Karnataka, India

I joined Bharti Airtel as a field sales executive and worked in that position for one month. After that, I moved to a Bharti Airtel retail store where I worked as a customer relationship executive. In this role, I was responsible for handling inside sales for postpaid business accounts, as well as walk-in sales. Additionally, I provided postpaid billing and technical assistance to customers. During my time in this role, I was able to improve my customer support and sales skills.Drove sales and customer retention through consultative needs assessments. Managed post-sales relationships and issue resolution for a diverse client base. Streamlined account and payment management by facilitating mobile banking adoption. Surpassed individual and team sales targets by fostering trusted advisor relationships with customers.