Saad Aftab Email & Phone Number

East Perth, Wa, Au

Perth, Western Australia, Australia

• Gathered and documented business requirements for BI data reports and system solutions, ensuring alignment with organizational goals and enabling data-driven decision-making. • Developed and tested BI report specifications, validating outputs with the BIA team to meet business and technical needs. • Conducted functional and user testing to ensure data accuracy and actionable insights. • Managed data lifecycle, continuously monitoring data quality and aligning database structures to support reliable reporting and data flow. • Reviewed and refined BI dashboards and reports to meet evolving business needs, updating specifications to enhance relevance and efficiency. • Presented data insights and system trends to stakeholders using BI tools, transforming complex data into accessible visualizations to inform strategic decisions. • Conducted ad hoc data analysis and reporting to support compliance and legislative inquiries, ensuring secure and accurate data representation. • Optimized data system performance through testing and troubleshooting, managing database access, and ensuring secure data storage per organizational policies. • Promoted continuous improvement in data practices, collaborating across teams to enhance system usability and reporting accuracy.

Perth, Western Australia, Australia

• Conducted detailed research and data analysis for internal and external stakeholders, supporting data-driven decisions across strategic projects.• Utilized SQL and Microsoft Reporting Services to manage and extract data within a data warehouse environment, ensuring data integrity and accuracy.• Developed report specifications and business intelligence dashboards to aid in performance evaluation, cost analysis, and time efficiency improvements.• Supported the maintenance of data integrity through quality control processes, including data capture, validation, and storage activities.• Collaborated with team members to deliver customer-focused solutions and built effective relationships to enhance project outcomes.• Communicated insights through presentations and reports on key trends, supporting policy and business issue resolution.

Perth, Western Australia, Australia

• Delivered customer-focused technical support for all college IT systems and devices, ensuring high levels of satisfaction through timely issue resolution.• Provided hands-on and remote support, logging incidents, troubleshooting, and escalating issues as needed, aligned with service level agreements.• Supported user account management, security protocols, and privacy compliance to ensure safe and effective network operations.• Assisted teachers and staff with the use of Student Management and Learning Management Systems, providing training and developing "how-to" guides.• Maintained IT hardware, software installations, and documentation for continuity and optimal system performance.• Proactively identified improvement areas, anticipating potential issues and maintaining minimal downtime.• Consistently achieved a personal user satisfaction rating over 4.0 through effective support and communication.• Completed an average of 10+ tickets daily, reducing repeated tickets by addressing root causes.• Developed monthly tech tips and delivered training each term to enhance digital skills and ICT knowledge among staff.

Master’S Degree, Masters In Information Technology - Major In It Management, High Distinction

Bachelor’S Degree, Computer Science

Activities and Societies: Association for Computer Machinery - SZABIST Karachi chapter SZABIST Sports Society

Gce A Levels, Science

Activities and Societies: Event Management Society, Drama Society, Sports SocietyPhysics, Mathematics and Urdu

Gce O Levels, Science

Activities and Societies: Sports society Event Management SocietyEnglish, Physics, Biology, Chemistry, Mathematics, Computer studies.

Acs Professional Year, Information Technology