IT Consultant - Remotely setup and administer Windows servers for clients (Windows 2008, 2012 and 2016, Azure). Setup lasers, printers, PCs, laptops and network equipment onsite and troubleshoot and support the equipment and network remotely. Install and support specialty, backup and QuickBooks software remotely. Document software troubleshooting steps. Create software instruction documents. Create newsletters and brochures. Install, setup and monitor backups, including test restores, for clients. Website creation and support for clients. Chrome Remote Desktop, TeamViewer and GoTo Meeting for remote support access and client meetings.

Managed, monitored, maintained, troubleshot, and solved problems on multiple servers and PCs on over 50 domain networks. Troubleshot and solved VPN, DHCP, DNS, Group Policy and other networking issues. Configured NTFS and share permissions on servers in domain networks. Supported Microsoft Windows server operating systems (2003, 2008, SMB 2011, 2012) on over 100 servers. Supported Microsoft operating systems (XP, Vista, 7, 8, 8.1, and 10 on hundreds of PCs. Installed, supported, maintained and configured Microsoft Exchange and Office 365 (2003, 2007, 2010, 2013). Configured and trained users on Windows XP, 7 and 10 operating systems. Installed and trained users on Microsoft Office 2003, 2007, 2010, 2013 and 2016. Installed, configured and managed network management and monitoring software for multiple customers. Opened ports and made other routing changes to Cisco ASA5505. Configured managed switches and wireless access routers for multiple customers. Installed, configured, monitored and solved problems with server backups. Ran test and full restores of server backups to recover data and servers after data loss or ransomware attacks. Installed and configured antivirus software on multiple PCs and servers. Configured hosted anti-spam solution for over 50 customers. Setup users in Windows Active Directory, Exchange, on PCs and on terminal servers. Managed customer accounts and recommended hardware and software purchases. Performed virus/malware cleanup on PCs and servers. Trained coworkers in technical support of servers, PCs, Windows server operating systems, Exchange, backup software and Microsoft Office products. Documented network diagrams in Microsoft Visio. Created and maintained customer documentation of software, logins, configurations and networks. Microsoft SQL simple edits and queries.

Designed graphics, created and modified files for laser cutter. Ran laser cutter to cut wood parts for projects. Performed remote and onsite PC support. Downloaded, installed and configured backups using Macrium software. Restored PC from backup to new drive. Setup wireless network for three business locations. Setup and configured router. Remote support for equipment, network and software. Chrome Remote Desktop and TeamViewer for remote support access. (Current client for After Hours IT Support)

Upgraded Microsoft 2000 Active Directory network to 2003 and Microsoft Exchange 2000 to 2003. Installed, configured and maintained over 80 computers and 12 servers. Troubleshot and repaired desktop, laptop and server computers. Installed operating systems, and packaged software onto user computers. Installed computers, printers and other peripherals for department users. Trained and assisted users with Microsoft software and operating systems. Developed and implemented data back-up and restore procedures for departmental networked servers. Worked with users and programmers to help develop in-house applications. Tested programming changes to and produced help files for in-house application. Researched and recommended software and hardware for purchase. Programmed and recorded messages for telephone system. Coordinated telephone and printer repair. Created work requests for office and equipment maintenance. Inventoried software licenses, office equipment and computer hardware. Set-up and supported early voting satellite locations that logged in through a remote access server. Program HTML pages and created artwork for department web site. Design and produce various desktop publishing projects using Corel Draw Graphics Suite. Analyzed paper and data processing procedures and provided suggestions for improved operations, which reduced multiple handling of forms and streamlined computer processing. Developed forms, templates, and macros in Microsoft Word and Excel to facilitate processing of standardized letters & lists.