As a Sales Administrator at Parfums de Marly, I oversee a broad range of commercial and operational activities, supporting the sales team in the delivery of luxury niche perfumes, including Parfums de Marly and INITIO. I ensure seamless coordination with distributors and sales partners across regions (Asia, Europe, US, UK, and the MEA (Middle East and Africa), optimizing the sales process and driving operational efficiency.Key Responsibilities:• Manage and streamline sales orders and invoices, ensuring data accuracy and timely processing.• Collaborate with the sales team and managers to meet customer demands and resolve operational challenges.• Prepare purchase orders for in-house and partner brands (Tiziana Terenzi, BDK, Mizensir, Giardino Benessere), and liaise with suppliers.• Coordinate with the supply chain and production teams in France and Germany to ensure timely inventory replenishment.• Ensure smooth logistics coordination to facilitate on-time delivery of products to global markets.• Perform stock analysis and manage inventory through third-party logistics (3PL) partners.• Conduct advanced data analysis using SAP Business ByDesign to drive sales insights and process improvements.• Maintain and update customer databases to ensure accurate records.• Collaborate closely with key internal teams, including marketing, finance, and development, to support business growth and operational excellence.

• Responsible for managing commercial and operations activities to the sales team for wide range of Niche perfumes (Pafumes de marly and Initio ).• Co-ordinate and support with distributers and sales partners in different region to ensure the delivery and operation activities (Asia , Europe ,US , UK , GCC ..etc.)

Sales & Operations Coordinator• Analyze received specifications and requirements, quantifying and preparing quotations for projects within the set timeline.• Address customer complaints via phone and email for both pre-order and post-order queries.• Assist clients from Middle East, Europe, and USA with general product inquiries.• Collaborate with the sales team and vendors to create proposals and deliver exceptional service to customers.• Provide prompt and professional handling of inquiries, ensuring timely offer submissions based on price lists or by obtaining prices from sub-vendors.• Convert proposals to sales orders upon receipt (integrating CRM and ERP systems for transaction-level linkage).• Issue purchase orders to vendors or manufacturing units, ensuring alignment with forecasts for timely production and supply.• Coordinate the compliant and timely flow of shipments, ensuring all logistics are on track.• Liaise with vendors regarding the readiness of goods and the required shipping documents for each purchase order.• Notify clients about goods readiness under Ex-Works terms and provide necessary documentation.• Arrange deliveries directly to the consignee under DDP (Delivered Duty Paid) terms.• Issue Delivery Orders and release shipments based on agreed Incoterms such as ExW, CIF, and DDP.• Prepare commercial invoices, packing lists, and apply for Country of Origin (COO) certificates from the Chamber of Commerce.• Ensure direct dispatch of truck/air deliveries from warehouse and suppliers to prestigious customers.• Optimize freight costs by selecting appropriate liners/forwarders that align with supply chain requirements.• Manage FCL, LCL, Consoles, and Air Shipments.• Generate monthly and quarterly sales and purchase reports, categorized by geographical area, supplier, and sales team.• Accurately input data into CRM at both the Master Level and Transaction Level.

Sales Coordination & Administration:• Manage sales team schedules, documents, and communication.• Handle customer inquiries and resolve issues efficiently.• Provide after-sales support and manage complaints.• Prepare and send quotations to existing and potential clients.• Maintain and organize financial and non-financial data electronically.• Process sales orders, ensuring accuracy and timely delivery.• Coordinate with warehouse for invoicing and delivery.• Collaborate with Service Center for service collection, delivery, and spare parts.• Monitor sales progress, suggest improvements, and ensure team efficiency.• Track merchandiser sales daily and calculate incentives.• Process intercompany delivery orders and submit to accounts.• Assist in preparing promotional materials and events.• Collect and forward GRVs to accounts after pricing.Export & Logistics Coordination:• Prepare commercial invoices and packing lists for export.• Issue Certificates of Origin for compliance.• Obtain freight quotes, confirm with agents, and coordinate with suppliers.• Follow up with suppliers to ensure timely loading and shipment.• Verify export documentation (invoice, packing list, CO, BL).• Arrange insurance for shipments (import and export).• Track shipments and ensure on-time delivery.• Manage balance payments with suppliers for original documents.• Work with clearing agents to ensure smooth customs clearance.• Provide container arrival reports to warehouse and ensure timely unloading.• Maintain and update ESMA and GMARK certificates.

Import Operations:• Manage shipping documentation and ensure accuracy of loading confirmations.• Liaise with shipping agents for seamless import logistics and document tracking.• Provide ETA updates to the warehouse and sales teams, ensuring smooth operations.• Coordinate space arrangements and container management for efficient storage and transport.• Oversee daily operations in the warehouse and service center, ensuring product arrival and inventory management.• Communicate freight details and local clearing with accounts for timely invoicing and balance follow-ups.• Update pricing for new and existing items and perform system entries in ERP systems.• Conduct regular stock checks across business units.Export Operations:• Handle order intake, stock consolidation, and ensure availability of stock for delivery.• Coordinate goods dispatch, managing trailers, and arranging workers for export logistics.• Ensure timely preparation of invoices, packing lists, and export documentation.• Provide support to BU teams (Service, Accounts, Marketing) and liaise with transporters across GCC (Qatar, Bahrain, Saudi Arabia, Oman).• Perform stock checks in export countries and manage overstock liquidation.• Monitor new product arrivals, update export pricing, and track product availability across markets.• Prepare Country of Origin documentation for compliance in shipments.