Andrew Fursedon Email & Phone Number

Reading, Gb

Reading, England, United Kingdom

London, England, United Kingdom

An active, wide ranging, role for a leading Software as a Service platform provider in the Property technology space. I joined the business shortly after a management buyout, with US based private equity funding driving a fast paced programme of growth (500% over 5 years).My responsibilities covered: strategy; budgeting; procurement; sys admin; sales process; lead development; pipeline reporting and management; on-boarding; mentoring & team support. A critical friend, holding teams accountable for their targets and setting them up for success.Business owner for and worked on global rollout of the following technologies:Salesforce, Salesloft, LInkedIn Sales Navigator, Dealhub and various other tools.

Hook

At Virgin Media’s Business division, I led delivery of insight on sales performance and outlook to senior leadership. Developing multi-faceted performance related reporting, producing meaningful data for presentation to stakeholders across the business in real-time. This included creation of targeted dashboards and insight and management of regular detailed reporting cycles and processes. From requirements gathering, ideation and technical development to launch, implementation, maintenance and improvement.I created and delivered a set of data governance metrics - proactive, actionable measures enabling the frontline sales team to accurately report £100M's of upcoming sales. Allowing finance, commercial and delivery teams to forecast and plan effectively. I led a project to automate key data feeds, utilising applications including Salesforce, & Qliksense, scoping, iterating and translating detailed business requirements into specifications for developers. I also supported delivery of a key IBM commissions system, feeding into both scoping and UA / Testing.

Reading, United Kingdom

At Pegasystems I worked in the EMEA Operations team, in close collaboration with colleagues globally. Working in partnership with regional operations teams, I developed operational processes in support of $100M’s of sales pipeline.I provided insight into productivity trends, feeding into an account coverage process. I monitored, reviewed and reported on regional activity against Key Performance Indicators, identifying trends and removing blockers.I led creation of a Global Accounts Programme, balancing multiple deliverables to support sales activity which fell across regions, Including: Assignment approval flows; Reporting tool-sets; and a community for sharing of best practice. This included stakeholder management and engagement across time zones.

London, United Kingdom

During this period, I took a career break to focus on a role at the British Council, a non-departmental government body focused on building international cultural and educational opportunities. Allocating funding for the Youth in Action fund, part of the Erasmus programme, I was responsible for awarding £100K’s to Charities, CICs & Other groups for a range of projects providing invaluable opportunities to young people. As a result of my commercial experience, I moved to appeals management for challenges from applicants, reaching independent judgements, justified against EU mandated programme rules and the merits of individual project implementation. This role offered a real insight into the incredible work organisations & volunteers across the UK & Europe do, providing life changing opportunities to young people from all backgrounds.

3

During my time in Sales Ops at Three, I took responsibility for the accuracy of customer pricing & writing customer facing communications in line with legal & regulatory requirements (OFCOM). A gatekeeper between marketing propositions & technical teams, I managed implementation of pricing changes for key product launches (including Apple, Samsung) across impacted areas of the business & external sales channels. I led control of a central data log and version history for retail & consumer pricing, maintaining audit trails for all changes, including Implementation and testing with impacted vendors. I was a key approver for sales channel and customer service briefs, ensuring pricing terms & conditions were accurate and aligned with both legal & marketing propositions.

I progressed through the Commissions team at Three to manage a team responsible for complex financial / data claim reconciliation from 3rd party retailers. This involved data analytics & reconciliation of over 250k records across multiple systems, taking responsibility for £100K's of financial claims, maintaining accuracy at every stage. In mentoring the team through training and personal development, I ensured skills were put to best use. I led introduction of new process & policies including the creation, documentation and implementation of reconciliation methodologies and full tracking and logging of claims & correspondence received from external business partners. This significantly reduced repeat claim volume and workload by building relationships and establishing stakeholders’ trust in our process.From a commercial perspective, I represented the businesses in reaching agreement on complex financial claims from 3rd parties, maintaining working relationships & building trust during commercial negotiation. By keeping technical summaries clear & concise, interpreting and assessing legal positions vs. technical systems, I achieved sign-off on £M+ settlements.

3

In my first role at Three, I was responsible for the reconciliation and analysis of Commission payment related data with a high level of attention to detail, applying the financial conclusion of my analytics. This involved problem solving and root cause analysis, finding & resolution of system, process & data integrity issues - Liaising with wider business & external stakeholders.I utilised a variety of tools & data sources including: SQL; Business Objects; Advanced MS Excel; Oracle; Customer billing & logistics systems & raw data. Communicating with key 3rd party business partners - maintaining working relationships; responding on technical points clearly & concisely.I established a consumer proofs policy, ensuring correct ID checks were taken at point of sale in both third party & own retail channels. Alongside this I developed a logging system for claims against incorrect sales, registering the types of proofs taken and complying with Data Protection Act regulations.