Afwan Khateeb Email & Phone Number

Dubai, United Arab Emirates

*Responsible for managing item replacement processes, ensuring timely and accuratereplacements.*Conduct regular stock checks to maintain accurate inventory levels and preventdiscrepancies.*Handle the creation and processing of purchasing orders, ensuring efficientprocurement of necessary items.*Track and monitor orders to ensure timely delivery, addressing any issues during theshipping process.*Facilitate and oversee daily inventory transfers between locations to optimize stocklevels and meet demand.*Manage the process of handling damaged goods, including documentation andcoordination with relevant parties.*Overall responsibility for maintaining accurate and organized inventory records.*Implement control measures to minimize discrepancies in the inventory.*Analyze data related to inventory levels, order status, and item replacement needs.*Utilize inventory management software for efficient tracking and control.

Ras Al-Khaimah, United Arab Emirates

*Ensured customer satisfaction and confidentiality.Collaborated with the technical teamto ensure accurate diagnosis and efficient resolution of vehicle issues.*Provided educational guidance to customers, offering insights into vehicle maintenancefor optimal performance.*Conducted thorough consultations with customers, addressing concerns, andrecommending comprehensive service packages.*Actively participated in promotional campaigns, supporting upselling initiatives andenhancing customer engagement.*Monitored and achieved performance metrics, contributing to the overall success of theservice center.*Assisted in training new team members, sharing expertise, and ensuring consistentservice quality.*Analyzed customer feedback to identify trends and areas for improvement, contributingto service enhancement strategies.*Actively contributed to continuous improvement initiatives, implementing suggestionsto enhance service efficiency.

Mangaluru, Karnataka, India

*Recorded and documented customer vehicle service issues for accurate records.*Resolved complaints and minor service issues promptly, prioritizing exceptional customer service.*Conducted proactive follow-up communication to ensure satisfaction and address customer needs.*Efficiently scheduled and coordinated vehicle service appointments, minimizing wait times.*Welcomed customers warmly, assessed vehicle issues, and provided personalized service.*Ensured overall customer satisfaction with a proactive and solutions-oriented approach.*Prepared detailed service estimates and scheduled appointments, showcasing strong customer service understanding.*Developed an understanding of customer service dynamics, tailoring interactions to individual preferences.*Analyzed work orders for accurate invoicing and transparent communication with customers.*Performed vehicle diagnostics and assisted with basic repairs, demonstrating technical expertise.*Effectively handled customer calls and email inquiries, emphasizing communication skills and responsiveness.*Contributed to a positive team dynamic through efficient communication and issue resolution.

Udupi, Karnataka, India

*Diagnosed car issues and supervised mechanical work.*Liaised between customers and technicians, ensuring clear communication.*Handled and resolved customer complaints, maintaining CSI rating.*Scheduled appointments and generated detailed service estimates.*Advised customers on vehicle care and maintenance.*Effectively communicated repair timelines and performed follow-ups.*Cultivated positive customer relationships for repeat business.*Contributed to team collaboration and performance metrics

Auto Cad Mechanical, Automobile/Automotive Mechanics Technology/Technician

Diploma In Automobile Technician, Automobile/Automotive Mechanics Technology/Technician