Adnan Afzal Email & Phone Number

Mayfair, London

United Kingdom

As a Student Recruitment Ambassador at the University of Greenwich, I played a pivotal role in guiding prospective students through the intricate university admissions process. During the critical clearing period, I served as a trusted point of contact, addressing queries, alleviating concerns, and providing the necessary information and support to help students make informed decisions about their academic future.Efficient communication was key, and I adeptly handled student inquiries across various channels, ensuring promptness, clarity, and a genuine desire to facilitate their success. My ability to connect with students from diverse backgrounds allowed me to tailor my approach, ensuring each individual felt valued and supported throughout their journey.I took great pride in being a trusted advisor, guiding students through the complexities of the application process and empowering them to pursue their academic dreams.

Dhaka, Bangladesh

My journey with Singer Bangladesh, a company steeped in history since 1905, was an enriching experience. Originally known for its iconic sewing machines, Singer has evolved into a multi-brand powerhouse, offering a diverse range of top-notch electrical home appliances.In 2019, Singer Bangladesh Limited became part of Arcelik A.S., the largest home appliances company in Turkey, under the umbrella of the esteemed Koc Holding. With a vast network of over 430 company-owned retail shops and 1000+ dealers (franchises) across Bangladesh, Singer's reach is truly remarkable.During my tenure, I had the privilege of contributing to the company's service strategy and improvement roadmap for the Singer brand in Bangladesh. Collaborating with a magnificent team of approximately 200 members, we worked towards enhancing the customer experience.One of my key responsibilities was coordinating call center activities, ensuring efficient communication and prompt response to customer inquiries. Additionally, I oversaw spare parts management, streamlining supply chain operations to minimize downtime and maximize customer satisfaction.Recognizing the importance of human capital, I played a crucial role in training and development programs for employees and franchise service partners. This initiative aimed to equip our teams with the necessary skills and knowledge to deliver exceptional service.Furthermore, I managed Singer's extensive franchise service network, encompassing 16 regional service points, 700+ franchises, and a workforce of 2,500+ technicians. During my tenure, I also contributed to the implementation of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, enabling data-driven decision-making and optimizing business processes.After dedicating my efforts to Singer Bangladesh, I decided to pursue higher education, gather European experience, and take a career break.

Badda, Dhaka, Bangladesh

At the esteemed startup venture initiated by the Honorable Chairman of Walton Group, I had the privilege of contributing to the establishment of operations focused on trading and manufacturing engineering plastics, raw materials for plastic, leather, electronics, and household appliances.From inception, I played a role in assembling the company and team while facilitating the setup of trading and manufacturing facilities. My responsibilities included sourcing advanced manufacturing technologies and onboarding technical personnel possessing expertise in innovation and robust after-sales support.The startup successfully commenced trading operations within 2022, generating revenue. Furthermore, I aided in laying the groundwork for kick-starting factory production by 2025, paving the way for the company's growth and entry into the manufacturing sector.Throughout this endeavor, I remained committed to building a solid foundation for the startup's operations, ensuring a seamless transition from trading to manufacturing while upholding high standards of quality and customer satisfaction.

Dhaka, Bagladesh

At Walton, a leading electrical, electronics, and automobile brand in Bangladesh, I had the privilege of contributing to the company's remarkable growth and success as a Management Coordinator. Walton boasts one of the largest and well-equipped manufacturing facilities in the country, with over 20,000 employees across 22 production bases spanning 680+ acres.In my role, I played a pivotal part in demand forecasting, setting sales and production targets, and achieved remarkable milestones, including over 500,000 feature phone sales and 70,000 smartphone sales in a single month. Additionally, I formulated strategies for product design, development, and marketing, contributing to a significant increase in market share for basic phones.My responsibilities encompassed the timely introduction of new products to the market, with over 30 CKD, smartphone, and feature phone models, along with accessories, launched since 2017. I was actively involved in developing and implementing policies and processes to streamline operations and enhance profitability, resulting in a 30% reduction in conversion costs compared to competitors.Furthermore, I played a crucial role in ensuring continuity across the entire business operation, achieving a minimum revenue of 7 billion BDT per year with a healthy gross profit margin. I developed and improved Key Performance Indicators (KPIs) for the entire manufacturing operation, which involved over 500 processes and 1,000 employees.My contributions also extended to formulating strategies for increasing demographic market share, expanding retail outlets, and enhancing market coverage. These efforts secured Walton's position as the second-largest local brand in the market.Additionally, I analyzed and developed strategies to counter competitors' marketing, innovation, promotional, and branding initiatives, with the goal of launching Bangladesh's first locally designed smart and feature phones.

Dhaka, Bangladesh

At WALTON Service Management System, I had the privilege of contributing to the after-sales service operations for WALTON and MARCEL home appliances across more than 60 service centers nationwide. Building a skilled workforce to deliver exceptional customer service was a significant undertaking.One of my key responsibilities involved recruiting and providing comprehensive training to service personnel, equipping them with the necessary skills to handle technical issues effectively. I also played a pivotal role in offering instantaneous technical support to ensure seamless operations on the job.Overseeing the management and distribution of spare parts, monitoring inventory levels, and planning for spare parts consumption were integral aspects of my role. These efforts aimed to streamline processes and enhance the overall customer experience.Furthermore, I had the opportunity to collaborate closely with Call Centers and Customer Care units, serving as a vital link between field operations and the R&D team. This feedback loop facilitated continuous improvement and product development based on customer insights.To foster consistent service delivery, I prepared a comprehensive service manual outlining standard operating procedures (SOPs), ensuring a seamless and exceptional customer experience across all service centers.

Chittagong, Bangladesh

At Abul Khair Steel Melting Ltd., Bangladesh's largest billet casting plant, I had the privilege of contributing to the electrical operations of the steel melting plant. As the electrical maintenance in-charge of the continuous casting machine (CCM), I collaborated with the equipment supplier and erection contractor (MCC-19, China) to develop and implement commissioning and testing procedures, ensuring alignment with the project completion plan.My responsibilities encompassed the erection, commissioning, and maintenance of various critical panels, including PCC, MCC, soft starters, PLCs, APFC, and drive panels from renowned manufacturers like Siemens and ABB. Whenever required, I carried out modifications to these panels (PLC, Drive, and MCC) based on instructions from Danieli Automation.Additionally, I had the opportunity to commission a 2.5MVA transformer and power distribution system, further enhancing the plant's operations. Embracing automation, I integrated a PLC system (S7 400) and hydraulic power packs to streamline processes.Throughout my tenure, I remained committed to delivering high-quality work, collaborating with teams, and continuously learning to contribute to the success of Abul Khair Steel Melting Ltd.

Dhaka, Bangladesh

Customer Service Provider of SIEMENS Bio-Chemistry Analyzer

Master Of Business Administration - Mba, International Business

Executive Mba

B.Sc, Electrical And Electronics Engineering

H.S.C, Science

S.S.C, Science