As a Virtual Assistant I help UK business owners focus on expanding their business empires by assisting them in day-to-day administrative responsibilities, such as inbox and diary management, general administration and Polish language support. Visit my website at www.aga-va.co.uk or drop me an InMail to see how I can help you.

● Cash collection of outstanding debt● Maintaining contact with debt customers to ensure invoices are set for payment● Investigating and resolving customer queries● Liaising with internal departments to action customer queries● Updating financial system (Microsoft GP)● Managing Email inbox traffic and responding to emails within company SLA’s

● Retrieving, processing and filing case papers● Entering data on the in-house computer system● Assisting with mail duties by opening, logging and distributing mail● Answering email and phone enquiries

● Calling candidates to check availability for work● Providing induction trainings● Managing database

● Delivering goods to customers● Ensuring safety of the load

As Office Manager I was primarily responsible for assisting the General Manager in overseeing the general management and upkeep of the Glasgow office. I was also actively supporting the Finance department and Quality Control team:- Working with Finance department on payable invoices queries; creating and processing POs (Xero), reconciling monthly payments, ensuring invoice processing and payments are executed by Finance department- Supporting Quality Control team on monitoring pending deliverable opportunities within standard QC SLA; ensuring client deliverables meet defined playbook criteria; providing objective feedback on agent call performance - Communicating with vendors, maintenance personnel, and building facilities management for any additional supplies or office-related needs; coordinating general office upkeep/maintenance- Overseeing and coordinating General Manager and conference room calendars; providing client visit support (i.e., food catering, transportation, etc.)

As a Lead Development Representative I was responsible for moving leads through the middle of the sales pipeline, turning market qualified leads into sales qualified leads for the client. My primarily roles were to:- Conduct TeleProspecting into target accounts; create sales ready opportunities- Manage opportunities to close through Partners and field sales reps (FSRs)- Perform additional services to support Partners and FSRs (includes proposal development and demonstrations of product/solution)

- Solving customers complaints related to the quality of customer service in the Call Centre and Telesales Departments; making decisions regarding reimbursement and compensation for the customers; analyzing customers suggestions regarding quality improvement of the customer service- Checking the quality and compliance with internal procedures of call centre calls; organizing, creating and conducting trainings; preparation of training materials- Supporting procedures and processes development; testing new functionalities for Department

- Receiving and executing customers telephone orders- Giving information and advising about Company's offer- Corresponding with customers via e-mail - Conducting trainings for newly employed consultants; preparation of training materials- Supervising ringing-cues flow- Supervising meetings calendar- Supporting complaints resolving

- Telephone customer service- Scheduling meetings- Mobile sales of company’s products

- Customer service in mortgages team- Data implementation- Printing, copying and archiving documents